We used the Holiday Inn while visiting family in Boca del Rio. We had a lovely room on the ground floor overlooking the gardens and pool. The room was large with two queen-size beds, vanity unit separate from the bathroom/toilet. The bathroom had a large walk-in shower but no tub. The furnishings were simple and well-adapted to the climate. Apparently the rooms in the tower are even nicer but we liked the convenience of the ground floor and the proximity to the pool area. We would have appreciated a small table and chairs on the terrace area outside our room but I'm sure that those would have been provided if we had asked.
The pool area and gardens are beautiful with a poolside restaurant open in season. There is also access to a private beach.
There is a large restaurant (the decor is a little cold but the welcome is warm!) and the food was excellent.
What really sets this hotel apart is the quality of Customer Service. All the personnel were courteous and efficient. They could not have done more to be helpful. When we came back to the hotel we felt like we were coming home. The reception staff remembered our names and room number. The maitre d' was most gracious and organised a lunch on our terrace for an elderly family member who visited us during our stay. The receptionists in the Business Centre were great and helped out when the in-room wireless internet was down due to heavy rain.
Taxis to downtown (about 15 mins) are plentiful and inexpensive. There is a large mall within easy walking distance.
We highly recommend this hotel.
- Holiday Inn Veracruz
- Veracruz Holiday Inn
