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Imperial – reviews, photos

3.0 of 5
Miguel Lerdo 153, Veracruz 91700, Mexico
Hotel amenities
Imperial
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Imperial
Ranked #73 of 87 hotels in Veracruz
2.5 of 5 stars 16 Reviews
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16 reviews from our community

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Traveller rating
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Mexico
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
59 helpful votes 59 helpful votes
“Shabby chic..”
3 of 5 stars Reviewed 1 June 2006

I went to this hotel after being shown rooms in the neighbouring Hotel Colonial: they showed me a "cheaper" back room: dark, smelly and without a window - dreadful, and they wanted about $40 for that (the front rooms had light, for about 550 pesos, but prices change in line with hotel "policies").

This place also has back rooms and more pricey front rooms. In a back room you can see some rotting cement walls. At the front you can view the cathedral, the Zocalo, people and palm trees, so take your pick. The hotel has clearly had better days. It has an old-world charm, but needs a face lift and basic repairs. The antique lift is worked by a young porter who seldom speaks; you have to ring the bell to be taken up in the contraption. My room was OK, the view was the best part, the air conditioning was faint, so I turned it on with a fan, the bathroom was old, but clean. The room seemed clean.

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Georgia
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“A Historic Flop”
1 of 5 stars Reviewed 19 May 2006

Stayed at the Imperial 5 nights. Hotel is old and dark. Needs major investment to restore it to grandeur. Air conditioner got progressively louder then became hot air pump only. Hot water was not available for the shower. Towels hard and sparingly available.

Complained to Manager on Day 3 as I had packed for early check-out. He gave me a room on a lower floor with remote for air conditioner and TV. Promised to reduce the rate by $20 USD per day for the first 3 days. Problem is, I prepaid through a third party reservation service. Bill was not reduced. I'll never stay at Hotel Imperial again. Also did not get messages from friends. Staff did not bother to relay messages. Only message I got was when I checked at check in.

Stayed here only because of convenience walking outside to Zocala. Went next door to make phone calls and use Internet at Hotel Colonial. Met a very friendly staff person their. She urged me to check back with her for room availability Busy Cinco De Mayo Holiday. Next time, I I'll stay in Boca Del Rio or maybe give the Hotel Colonial a try. 15 minute Cab ride is only $3.00 from Boca Del Rio.

  • Stayed May 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“VERY INCONSISTANT”
2 of 5 stars Reviewed 4 May 2006
1
person found this review helpful

We have stayed there twice, the first time we stayed there was in 1999, it was wonderful, very clean room, comfortable, clean carpet. In 2003 the place was a dive, the room stank, the carpet was filthy, and the pool was gross. It is in an excellent location, cloce to the malecon, and in los portales. There are much nicer hotels in this beautiful city for less money.

  • Stayed June 2003
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chandler, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Imperfect, not Imperial”
1 of 5 stars Reviewed 29 October 2004
1
person found this review helpful

This hotel is marginal at best. In sweltering Veracruz the room air conditioning barely functioned. Hotel is run down; everything seems being redone, but in an unprofessional manner. Shabby. Staff helpful, but not professional. Do yourself a BIG favor and go next door to the Colonial for the same price.

  • Stayed October 2004
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Swansea, UK
1 review
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Recommended”
5 of 5 stars Reviewed 27 October 2004
2
people found this review helpful

Just browsing before second trip to Mexico this year and noticed absence of a review. We stayed a few days off season in June 2004 and had a large comfortable, well equiped 2 bed room, at the then special rate of MEX 450. There is a pool and a gym. The hotel is ideally located right on the Zocalo where there was dancing and Marimba music and the evening.

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Additional Information about Imperial

  • Imperial Hotel Veracruz
Address: Miguel Lerdo 153, Veracruz 91700, Mexico
Price range (per night):* INR4,013 - 4,904

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