I stayed with my two brothers at Hotel Colonial. Check in time was 1:00pm. We had to wait till 3:00pm to get our room because the maid service were still doing their rounds. We asked the front desk if we can check our bags in and come back until our room was ready and they said no. Finally I asked a bell boy and with a tip he agreed to watch our bags. Rooms where tiny, our window faced a wall, the air conditioning rumbled and blew no cold air. The bathroom was so miniscule, in order to get in and out of the shower you had to jump over the toilet. Not only was it extremely noisy, the staff was mostly made up of rude, over-worked employees. The building is run down, definitely wished we would have booked somewhere else. We tried changing hotels but would not give us a refund. Was a terrible experience.

What an awful surprise. Even though its an old hotel it could have been well kept. . VERY DARK AND NEEDS URGENT RENOVATION. Counter staff not prepared to do anything,only the bellboy. They are unprofessional. Not worth the price . Look elsewhere ! There are many hotels avaialble.. AWFUL EXPERIENCE. We arrived at night and were pushing our luggage thru the plaza full of people looking for a place to stay..

For 650pesos we were were expecting something better as this is a lot for a hotel in Mexico. I've read other reviews here and can only think our room was one of the worst!

Parking is extra at the hotel although massively discounted.

Our room was VERY noisey and i'm NOT talking noise from the square. There was no exterior window's in our room so what we had was a kind of shaft with windows which seems to run down to the kitchen and further up. So not only did we get noise we got the smell of what was being cooked and trust me on a hot day this was not pleasent. You could even hear the staff talking and cutting on the chopping board.

For my wife sneezed one day in the bathroom and someone pardoned her! There is wi-fi in the hotel although ONLY in the lobby. You won't be able to send emails using outlook as most hotels in Mexico block this due to SPAM but the staff couldn't even provide me with their server details and didn't have a clue what i was talking about so just ended up taking a load of rubbish.

The hotel has a pool and I feel for people staying near this as for a small pool it generated a lot of noise. The best thing about this hotel is the Location and the Airconditioning. The hotel lobby is airconditioned so as soon as you walk in your happy to be back (until you get to your room!)

Veracruz is all about history, music, heat, humidity, and noise. We stayed at the Colonial and got one of the rooms with a balcony overlooking the Plaza de Armas. From our balcony we could see the ancient cathedral, and the famous zocolo was directly below. Every night a thunderstorm cleaned the streets, and the mornings greeted us with the sound of grackels in the early morning cool. It was exotic and beautiful. We love the music, and there were lots of opportunities to hear live Son Jarocho, Marimba, and Cuban influenced music...all night long. There is Danzon in the Plaza de Armas as well. This is not a room for people who do not like noise. (There was loud music and partying every night until at least 3:00 am.) For people who want to experience the city in all it's exotic heat, noise, and in an historic building, we cannot recommend the Colonial any higher.