We stayed at this hotel for 11 nights. We had a room with a balcony and a beautiful view of the ocean. We watched ships coming and going and were always impressed by the sights. The service was amazing. We spoke no Spanish and they did everything to accomodate us. By the time we left we knew a little spanish and some of them new a little more English. They always had someone there that could speak English if we needed help translating. The hotel is close enough to the zocola to walk but far enough away for complete tranquility. The staff soon come to know us and were so attentive they would know what we wanted to eat or drink before we even ordered. We absolutely had the best time. The hotel manager, Alex arranged for us to play golf which is something we could not have done on our own. The staff arranged taxis for the airport and made calls for us to find out when things were open that we wanted to see. The rooms were always immaculate. We spent time lounging around the pool and most of the time we had it to ourselves except for the pool boy who was always willing to bring us food or drinks. I would recommend this hotel to anyone who wants to stay in Veracruz.

We found this to be a well run hotel in a great location. Every afternoon it has a buffet of fabulous desserts and luncheon items with live music all for less than $10.

We started out in a double room (very nice). After we were there a few hours the flusher handle on the toilet stopped working. We reported it and in a very short while we were moved to an eighth floor ocean view suite where we stayed the rest of our week at no additional charge. Spent several hours just watching the ships and other traffic entering and leaving the harbor as the hotel is situated near the entrance breakwaters.

We found the staff to be hospitable, helpful and friendly. The hotel honored it's commitments as to price and did not charge us extra for the upgraded facilities (even though we do speak Spanish) The accommodation was clean and well serviced by the maid and room service. The restaurant had good food and excellent service.

The location is excellent, we could walk comfortably to everything we wanted to see without being in the noisy downtown. What is more important we could walk safely from downtown to our hotel after dark and late at night.

We did not have any noise problem even though there were gatherings of young people staying there.

If we return to Veracruz we would definitely stay here and have recommended it to several people already.

Nice clean hotel with good service.

Rooms were great - especially if you paid the extra to get the ocean view. Fairly nice location as only a short walk to the main downtown square etc.

Was very surprised by the previous negative reviews as I would not hesitate to recommend this hotel.

We stayed in 3 hotels in Veracruz and this one was by far the best value for you r money.

As soon as the hotel owners found out that we spoke spanish they immediately overcharged us. The hotel gave us one price over the phone to a native spanish speaker and then when we got there and they realized that we were American they bumped up the rates. I am a study abroad student living in Queretaro and my spanish is pretty good but being that I am blonde they knew, the bar has nice bartenders but the food is horrendous. It also states that it is "on the beach" which it is, but no one in their right mind would even dip their toes in that part of the beach, it is a good thirty minute walk to a nice beach or an eight dollar taxi ride. Find somewhere better...