I understand that there can be challenges of infrastructure, but after two nights of cold showers, staff was not at all helpful and refused to adjust my room rate at all. The experience left me with a bad taste. Carpet on the floors took away from the authenticity too. There are better choices in town.

this hotel is in a great location, off the main street in san cristobal and close to everything, the hotel is well kept and beautiful. rooms are good size and well kept.......

Noisy, overpriced, car fumes in the room. Find someplace else to stay.

We were originally booked into the Casa Mexicana, supposedly the place to stay in San Cristobal, but even with a booking we were told it was full and we had been transferred to the Holiday Inn. Impressed we were not and the mere name Holiday Inn did not conjure up a comfortable and historic Mexican villa stay - which we were to discover is exactly what the Holiday Inn was! We got off to a really bad start on arrival at the HI, which was just a 5 minute walk away. Even though we had requested a "good" room we were shown to an airless almost basement style room with hardly any natural light. A light remonstration with the staff on the difference between good and indifferent led us up the stairs to a much nicer and quieter room. We declared ourselves happy and were even happier when our lost bags, last seen in Mexico City, appeared that afternoon in our room. The HI is central but importantly it's quiet as these Mexicans no how to party, particularly at weekends. San Cristobal itself is a delight and was our favourite place in Mexico. Wine bars, cafes and reasonable to very good restaurants (Terra y Ciel) are easily found. Breakfast at the HI was heavily Mexican but a pick and mix ensured we didn't starve. The HI has a fantastic history and it is very old so just get with the programme and ignore the odd imperfection. Staff are fabulous.