We've stayed here twice and plan to go again. The hotel is outside the center of town, about ten blocks to the zocola and near the city park. It's away from the noise, bus traffic and dust. The grounds are spacious & tree-covered. The rooms are large but plain, with little balconies on the upper floor of the motel-like main building. There's plenty of room to spread out. The beds are very comfortable. The staff is very helpful, although the front desk appears confused at times. Everyone raves about the restaurant and the morning buffet. It's popular with locals and many meet there for business. Luncheons and dinner are OK but most tourists eat in town.
Taxis are readily available if you don't want to walk and are available for day trips, although English -speaking drivers are scarce. We engaged one driver for all of our birding trips up into the mountains and to visit nearby towns. He invited us to his grandsons's birthday party. At Christmas we were invited by one of the staff to participate in the posada in his neighborhood. In general people couldn't be nicer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC