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Cityexpress Insurgentes Sur – reviews, photos

2.0 of 5
Av. Insurgentes Sur 1581 | Col. San José Insurgentes Del. Benito Juárez, Mexico City 03900, Mexico
Hotel amenities
Cityexpress Insurgentes Sur
Ranked #65 of 244 hotels in Mexico City
4.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    4
    10
    5
    1
    1
Date Rating
Berkeley
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Unsafe - do not stay here”
1 of 5 stars Reviewed 14 November 2009
6
people found this review helpful

We stayed here for a conference and on the eve of our departure my laptop computer was stolen out of our room. No one else had access but hotel personnel. The hotel took absolutely no responsibility for the theft. We declared the theft to the police,and later that night got an alarming phone call trying to get one of us to leave the room and go to the reception to deal with "a problem with our credit card". The reception had not called- the call was external- and it was clearly someone who had card key access to the room and wanted to get us out. All of us ended up feeling extremely unsafe and I heaved a sight of relief upon leaving.

Stayed October 2009, travelled on business
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Ask DrDBT about Cityexpress Insurgentes Sur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Top Contributor
148 reviews 148 reviews
Reviews in 46 cities Reviews in 46 cities
65 helpful votes 65 helpful votes
“Typical budget hotel”
3 of 5 stars Reviewed 4 January 2009
2
people found this review helpful

Comfortable rooms - a double bed in every single room; two in a double. Buffet breakfast included. VIPs restaurant in the building; Sanborne's in the shopping mall next door; and lots of other restaurants around.

Well down in the south of the city.

On a major highway, but the soundproofing is excellent.

  • Liked — Good value
  • Disliked — n/a
  • Stayed November 2008, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask IanAberdeen about Cityexpress Insurgentes Sur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle Area
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“An OK Choice”
3 of 5 stars Reviewed 5 November 2007
3
people found this review helpful

This City Express is a new hotel located in the south part of Mexico City. It was relatively convenient for us as a place to stay while visiting our daughter, who attends and lives near UNAM. Being on Insurgentes, it's easily accessible by the MetroBus and there are lots of restaurants nearby.
The decor is pretty sterile with no connection to Mexico. The room was generally clean but the housekeeping was inconsistent. One day the maid simply skipped us and we were amazed to find the room untouched when we returned in the early evening. They did make up the room when we asked.
The biggest issue at this hotel was the front desk, which never had more than 1 person working, which simply isn't enough. That one person had to handle all check outs, check ins, phone calls, inquiries, etc. The people working the desk tried but simply couldn't do an adequate job and the management of the hotel should provide more staffing.
Breakfast was adequate, but again staffing was an issue as the kitchen staff couldn't keep up with the need to keep the continental buffet stocked with food and, more important (to us), coffee. It was ridiculous to be given instant coffee in Mexico City, in my opinion.

  • Disliked — Front desk service.
  • Stayed October 2007, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask DevelopmentGal about Cityexpress Insurgentes Sur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Una opción aceptable al sur de la Ciudad de México”
3 of 5 stars Reviewed 8 May 2012
Google Translation

Room Tip: Las habitaciones de pisos superiores son las mejores
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Octavio O about Cityexpress Insurgentes Sur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalidadyServicio, Guest Relations Manager at Cityexpress Insurgentes Sur, responded to this review
15 May 2012
Estimado Huésped,
Gracias por tomarse el tiempo de compartir su experiencia a detalle. Le agradecemos comparta estos comentarios pues su experiencia nos hace detectar áreas de oportunidad. Tenga las seguridad de que ya se han tomado las medidas correctivas necesarias en base a cada punto que menciona apara asegurar que su próxima estancia cumpla al 100% con sus expectativas. Le ofrezco una sincera disculpa por cualquier inconveniente. Nos agrada saber que la ubicación del hotel le resulta ideal para el motivo de sus viajes. Esperamos recibirlo nuevamente pronto, estamos para servirle.
Saludos cordiales.
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Acapulco, Mexico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Bién ubicado, pero el trato podría ser más cortes...”
4 of 5 stars Reviewed 23 April 2012
Google Translation

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Lizbeth M about Cityexpress Insurgentes Sur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalidadyServicio, Guest Relations Manager at Cityexpress Insurgentes Sur, responded to this review
25 April 2012
Estimado Huésped,
Le agradezco mucho que se haya tomado el tiempo de compartir su experiencia. Le ofrezco una disculpa por cualquier inconveniente que le haya ocasionado la confusión con las llamadas locales. Tenga la seguridad de que se han tomado las medidas correctivas y refuerzos en procedimientos necesarios para que esto no vuelva a sucedes. De igual manera si gusta proporcionarme algún correo electrónico con mucho gusto le envío la información acerca de las obras de arte colocadas en el área de lounge. Nos da mucho gusta saber que el servicio que recibió al momento de su check inn cumplió con sus expectativas y que la ubicación cercana a Vips le resulto cómoda. Trabajamos diariamente para cumplir al 100% con sus expectativas de comodidad y confort, estamos para servirle.
Saludos Cordiales.
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Additional Information about Cityexpress Insurgentes Sur

Av. Insurgentes Sur 1581 | Col. San José Insurgentes Del. Benito Juárez, Mexico City 03900, Mexico
Price range (per night):* INR5,183 - 5,294

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