I stayed in this hotel for 3 nights during a recent business trip. At checkin, they were very friendly and upgraded me to a larger room. Since it was my first stay, I can't say how the upgraded room compared to others. It was nice though, with a comfortable king bed with more pillows than I could possibly need. Being a relatively new hotel, the room had the expected amenities with a desk, flat screen TV, and a sitting area. The sections of the room were divided by frosted glass partitions. One thing i found interesting was that the bathroom door could be used to close of the entire bathroom or just the toilet area. I am pretty sure it was designed this way and offered the ability to have privacy in the entire area if needed (traveling alone I didn't). Speaking of the bathroom, it was well stocked with bath gel, shampoo, conditioner, body lotion, etc as well as a razor, hair net, and so on. I really diid not like the sink though, there was a spray type nozzle on it and when you turned it on, it sprayed on you no matter how low it was set.

While others complained of noise, I didnt really notice room noise but I did notice the constant running of water pipes and occasionally the music playing in the hallway so I suspect if i had been on a noisy floor I might have noticed.

The room I had was on the 7th floor and faced toward the mall and Mexico City area, although too cloudy and rainy when I was there to really see much. I did find it odd that they windows had a stripe pattern that made it difficult to see out when standing close, but offered views from further back.

The internet was good, not great and I found that I had better success connecting with a wired connection in the room rather than wireless.

I ate dinner in the hotel one night and it was offered a varied selection and was good quality. There are a number of restaurants and bars in the buildings around the hotel and more in the mall. I walked there one evening and the walk was simple although is uphill coming back and the thin air of Mexico City noticable.

There were ample taxi waiting at all times that I went out.

Overall, despite a few quirks the hotel was nice and the staff friendly so I would definitely recommend it if your plans are in the Santa Fe area.