Stayed there for a business trip. Beds are very comfortable, breakfast ai all right, location is not too bad to be reasonable close to the center and to the airport (considering the lousy traffic in DF). Shame internet is not included in the rate and watch out if you have continental breakfast included in the rate as you may be offered a croissant and that surprisingly implies french fries (in the morning!), stuffed croissant with ham and cheese and increasing your bill.

I had to choose this hotel as it is next door to the hospital where we were to hospitalize a family member. I said we had to choose as I had seen the reviews and overall I was not looking forward to this stay...what an amazing surprise!

From the moment we arrived, we were greeted with an honest smile. The front desk staff was extremely courteous and they ensured our room was assigned in line with our reservation requests. As we travel with kids, we always order additional towels when checking in, and it usually takes about 20 to 30 minutes to receive them if we are lucky. The moment we walked into our room we found the housekeeper placing additional towels...that is quick and efficient service. At all points of contact, every staff member kept asking us if we needed anything else so they could take immediate action.

The room was extremely clean, I can say hospital-like clean. Comfortable and very cozy.

The food ordered from room service was surprisingly good, served exactly as requested, at the right temperature and brought promptly by a very friendly staff member. Yes, the food is expensive (about CAD$4.00 for a can of soda), but you also pay for the convenience as the closest restaurant is about 1 mile away. I do not complain about these prices, as they are available for you to see before you order, so at the end it is your choice to take it or not. It was worthy and convenient for me and my family.

Location is not the best if you do not have a car and if you are a tourist. However, after my previous horrible experience at NH Hotel in Mexico City, I strongly recommend Camino Real Pedregal as the perfect place to relax and enjoy a clean room with outstanding service.

Do not be fooled by a seemingly good room rate in comparison to toher neighboring hotels. Once you get here they sting you for everything. There are no stores or restaurants close by and the pereferico is right out front. There is no courtesy bottle of water in the room and the 1l bottle costs $47 plus tax. There is no gift shop in the hotel where you can buy water either. To sit down in the restaurant on ground floor Bice there is a $22 cover charge per person then the prices for meals are ridiculous and service so so. Breakfast was a hoot - $55 for a glass of orange juice, $44 for a coffee. The breakfast i ordered was eggs benny but i had trouble finding the canadian bacon but it was strrangely served with french fries. the bar on the mezzanine floor is ok but drink prices are another rip off. Plus the tacos they serve did not go down well with me. The rooms are so so but there is internet free - must be an oversight on their part to not charge for it. All said, will stay at the royal or radisson next time.

I found the service very bad and incompetent. This, coupled with the bad quality of the rooms, makes the place unbearable. The first night I was thirsty and was looking for water. However, there is no complimentary drinking water anywhere in the room. So tried to open the minibar, but it was locked. I asked the reception and was told that if you want to unlock the minibar (where there is probably 20 US$ worth of cheap beverages) you have to allow them a 400US$ (400!) hold on your credit card, then fill in some paperwork and finally wait for someone to come to your room with a key (count at least on a 20 min wait...). Would not come back under any circumstances...