Do not be fooled by a seemingly good room rate in comparison to toher neighboring hotels. Once you get here they sting you for everything. There are no stores or restaurants close by and the pereferico is right out front. There is no courtesy bottle of water in the room and the 1l bottle costs $47 plus tax. There is no gift shop in the hotel where you can buy water either. To sit down in the restaurant on ground floor Bice there is a $22 cover charge per person then the prices for meals are ridiculous and service so so. Breakfast was a hoot - $55 for a glass of orange juice, $44 for a coffee. The breakfast i ordered was eggs benny but i had trouble finding the canadian bacon but it was strrangely served with french fries. the bar on the mezzanine floor is ok but drink prices are another rip off. Plus the tacos they serve did not go down well with me. The rooms are so so but there is internet free - must be an oversight on their part to not charge for it. All said, will stay at the royal or radisson next time.

I found the service very bad and incompetent. This, coupled with the bad quality of the rooms, makes the place unbearable. The first night I was thirsty and was looking for water. However, there is no complimentary drinking water anywhere in the room. So tried to open the minibar, but it was locked. I asked the reception and was told that if you want to unlock the minibar (where there is probably 20 US$ worth of cheap beverages) you have to allow them a 400US$ (400!) hold on your credit card, then fill in some paperwork and finally wait for someone to come to your room with a key (count at least on a 20 min wait...). Would not come back under any circumstances...

Real nice hotel. Good service grat food in both restaurants. Next time I'll be in Mexico I will go back to this hotel

I stayed in this hotel on a trip sponsored by the government.

For such a new hotel, the rooms seemed quite dirty. There were food smudges on the wall, and what looked like blood or some other dark matter smudged above the bathroom light switch. And there were many spills and stains on the floor. The bathroom sink had water stains on it, which suggested that it had been cleaned incompletely.

Contrary to other reviews, I found the service quite friendly, if a bit inconsistent at times.

Some services seemed incomplete--I never saw signs or indications of the pool that was advertised on the website, and the restaurant's prices were ridiculous. $35 for breakfast?? This isn't the Waldorf Astoria, and they could charge $15 and still keep out the riffraff. Good thing I was on an expense account.

The hotel is in an extremely safe--but completely isolated and automobile dependent--part of town. I was lucky to have a driver, but if you don't you'll be spending lots of money on cabs, and will have to drive at least 30 minutes to go anywhere interesting. The nearest good night/dining spot is Charco de las Ranas ("croak of the frogs"). My hosts obviously wanted me to stay safe, but I would have traded some safety to be closer to the major sites.

One other complaint is that the Internet speeds and connectivity were atrocious. I paid $12.95/day for internet (I had to go to the front desk to get a new password EVERY DAY), and I would lose my connection regularly. I almost asked for a refund. I'd bet it's the equivalent of a 128K ISDN connection.
One positive rating: the beds were comfortable, and I slept quite well. I guess that's all that matters!