I found the service very bad and incompetent. This, coupled with the bad quality of the rooms, makes the place unbearable. The first night I was thirsty and was looking for water. However, there is no complimentary drinking water anywhere in the room. So tried to open the minibar, but it was locked. I asked the reception and was told that if you want to unlock the minibar (where there is probably 20 US$ worth of cheap beverages) you have to allow them a 400US$ (400!) hold on your credit card, then fill in some paperwork and finally wait for someone to come to your room with a key (count at least on a 20 min wait...). Would not come back under any circumstances...

Real nice hotel. Good service grat food in both restaurants. Next time I'll be in Mexico I will go back to this hotel

I stayed in this hotel on a trip sponsored by the government.

For such a new hotel, the rooms seemed quite dirty. There were food smudges on the wall, and what looked like blood or some other dark matter smudged above the bathroom light switch. And there were many spills and stains on the floor. The bathroom sink had water stains on it, which suggested that it had been cleaned incompletely.

Contrary to other reviews, I found the service quite friendly, if a bit inconsistent at times.

Some services seemed incomplete--I never saw signs or indications of the pool that was advertised on the website, and the restaurant's prices were ridiculous. $35 for breakfast?? This isn't the Waldorf Astoria, and they could charge $15 and still keep out the riffraff. Good thing I was on an expense account.

The hotel is in an extremely safe--but completely isolated and automobile dependent--part of town. I was lucky to have a driver, but if you don't you'll be spending lots of money on cabs, and will have to drive at least 30 minutes to go anywhere interesting. The nearest good night/dining spot is Charco de las Ranas ("croak of the frogs"). My hosts obviously wanted me to stay safe, but I would have traded some safety to be closer to the major sites.

One other complaint is that the Internet speeds and connectivity were atrocious. I paid $12.95/day for internet (I had to go to the front desk to get a new password EVERY DAY), and I would lose my connection regularly. I almost asked for a refund. I'd bet it's the equivalent of a 128K ISDN connection.
One positive rating: the beds were comfortable, and I slept quite well. I guess that's all that matters!

We have stayed in other Camino Real hotels over the years and have found them to be very good.
This time we spent 1 night and got a very good price (aproximately $140 US for 3 pax) through Expedia although the rate they have posted on reception is $400 US !!!
They claim to be a 5 star hotel which is overstaing the truth by at least a star and a half .
The room had large stains all over the carpet which immediately gave the impression of dirt and since the hotel is widely used by the Angeles Hospital next door we did not even want to think about what the stains might be. The bathroom only had ONE hand towel although we had paid a U.S $40 surcharge for our daughter to share the room. and nobody ever showed up to turn back the beds which had enough bedding on them for Alaska in December.
Our main complaint was that the a/c did not work:
Since it was up in the 90°s the a/c not working quickly became an issue and we called reception for help and they said they would send somebody from maintenance. We waited and waited and eventually fell asleep as we had driven for 5 hours and my daughter had got off a 14 hour flight. None of us slept for long and sweated it out all night.
The "courtesy" coffee in the room cost $35 MXP and we were astonished on checking out to be charged a 10% service charge on the coffee that we ourselves had made. We refused to pay it on principle. We also called for the duty manager to complain about the a/c and he was completely did-interested and never bothered to apologise. It is a constant problem in Mexico that the customer is NEVER right.
We will never, needless to say, stay in this hotel again and anybody wanting a hotel in the south of the city would be much better off at the Radisson Perisur.