seriously pathetic... had a lot of respect for the brand name ramada... all tht went completely down the drain during my recent visit to mexico city... share the feelings with amigo reviewer "hueman" (one below)... they confirmed our reservation and payment over phone and refused to honor it once we got there... the sad part we made a reservation for $78 odd dollars and upon arrival they demanded $199 or no room... we tried fighting it out with the management, which of course had no respect whatsoever... the hotel is out to exploit unsuspecting tourists, who they think will budge and hand them over whtever rates they demand... luckily for us we were there at day time, and managed to find alternative accommodation...

Next to the airport it is perfect if you have an early flight. The shuttle to us to the airport in less than 10 min. The rooms are big and clean.

They did not honor our reservation at 2am!! What a horrible start to our vacation. They had our reservation details but did not honor it because Olotels gave them a wrong credit card info. All this after having called up and confirmed with them about the hotel reservation.
At 2am after a grueling international flight delayed by couple of hours, we found ourselves(4 couples) and our 16 pieces of luggage without hotel rooms. And it was the first day of our trip. The Front desk manager refused to acknowledge the reservation and provide any kind of discount to accommodate us even though they had all our information. They just didnt care and knew we had no other option! Really bad experience.
We eventually called up Hotel Del Principado where we were supposed to stay for next 3 days, and they offered to provide us with a temporary room to crash in, until our check-in time.
That is customer service. Stay in Del Principado, much better service there!

We used Olotels.com to reserve a hotel room, they had our reservation details but did not honor it because Olotels gave them a wrong credit card info. All this after having called up and confirmed with them about the hotel reservation.
At 2am after a grueling international flight delayed by couple of hours, we found ourselves and our 16 pieces of luggage without hotel rooms. And it was the first day of our trip. The Front desk manager refused to acknowledge the reservation and provide any kind of discount to accommodate us even though they had all our information. They were just looking to throw us out of there! Really bad experience.