Everything was superb: the room, the breakfast, the service, the location. The bilingual staff was more helpful than a tour guide and enabled us to travel in Mexico City by ourselves on our first visit there. They helped with all modes of transportation including buses and subways and walking, as well as taxis. They were always available (24/7) always smiling, intelligent and concerned. We ended up having to leave two days early due to a family crisis at home and the concierge handled all of our changes, including air, in the middle of the night. If I could move into this place, I would!!!
Room Tip: There is only one washer and dryer for the hotel, so do your laundry off peak hours. The hotel is ve...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 March 2012
Thank you for your positive review about your stay at Embassy Suites Mexico City-Reforma. It was a pleasure for us to have you as our guest and we are glad to know that our world class service and staff exceeded your expectations. We are delighted you took the opportunity to explore and enjoy our vibrant city, with a vast array of exciting experiences.
The Management and staff will use your feedback to continue to provide memorable experiences for our guests. We look forward to welcoming you back next time you visit Mexico City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC