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Embassy Suites Mexico City - Reforma – reviews, photos

4.0 of 5
Paseo de la Reforma No. 69, Mexico City 06030, Mexico
Hotel amenities
Embassy Suites Mexico City - Reforma
Ranked #2 of 244 hotels in Mexico City
4.5 of 5 stars 398 Reviews
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398 reviews from our community

What travellers say about this hotel
  • Happy Hour(11)
  • Very good(9)
  • Best hotel(6)
  • Free drink(5)
  • Ground floor(5)
  • Great location(4)
  • Room service(4)
  • Living room(4)
  • Evita Restaurant(4)
  • Centro Historico(4)
Traveller rating
    303
    75
    11
    2
    7
Only show reviews for Family (85) | Couples (69) | Business (151)
Date Rating
Wilmette
1 review
“The Best Ever!”
5 of 5 stars Reviewed 14 February 2012

Everything was superb: the room, the breakfast, the service, the location. The bilingual staff was more helpful than a tour guide and enabled us to travel in Mexico City by ourselves on our first visit there. They helped with all modes of transportation including buses and subways and walking, as well as taxis. They were always available (24/7) always smiling, intelligent and concerned. We ended up having to leave two days early due to a family crisis at home and the concierge handled all of our changes, including air, in the middle of the night. If I could move into this place, I would!!!

Room Tip: There is only one washer and dryer for the hotel, so do your laundry off peak hours. The hotel is ve...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Marcia O about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
15 March 2012
Thank you for your positive review about your stay at Embassy Suites Mexico City-Reforma. It was a pleasure for us to have you as our guest and we are glad to know that our world class service and staff exceeded your expectations. We are delighted you took the opportunity to explore and enjoy our vibrant city, with a vast array of exciting experiences.
The Management and staff will use your feedback to continue to provide memorable experiences for our guests. We look forward to welcoming you back next time you visit Mexico City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
“Hidden Gem”
4 of 5 stars Reviewed 11 February 2012

Very nice hotel with great amenities. Staff is friendly and the food and beverage service is superb. The hotel is located within walkign distance of many interesting sights.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Doug R about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
15 March 2012
Thank you for writing about your stay at our AAA Four Diamond, International-style boutique hotel. We are pleased to know our staff made you feel right at home and that you enjoyed our food and beverage service. Our chef is committed to providing fresh and delicious foods prepared daily in our kitchen with produce that is sourced from the local markets. Moreover, our convenient location, in the heart of the business, cultural and government center, offers the perfect opportunity to enjoy the city. The next time you visit Mexico City, we hope to have you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“The Best Spot in Mexico City!”
5 of 5 stars Reviewed 8 February 2012 via mobile

I loved your hotel, hospitality, and felt very safe; I look forward to staying there again very soon!!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask zwilliam about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
15 March 2012
We are delighted you enjoyed your stay at our International-Style boutique hotel. We strive to provide excellent service for our guests, comments like yours is what keep us motivated. We look forward to your return visit.
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Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
“Mexico stay”
4 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Great.. the only concern I had was the lack of light beer. I asked for a light beer and was told they had none and still didnt have any the next day. Otherwise is was a good time for a business trip.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask EM B about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
22 February 2012
We are pleased to know you enjoyed the high level of personalized hospitality at our AAA Four Diamond Boutique Hotel. We pride ourselves on providing service that is unparalleled for our guests, we regret you were disappointment with the lack of light beer. Your valuable feedback was forwarded to our Food and Beverage Manager for immediate attention. We look forward to welcome you again to our property the next time you visit Mexico City.
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West Chester, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Unexpected Surprise!!”
5 of 5 stars Reviewed 27 January 2012
3
people found this review helpful

I have started to be a monthly visitor to Mexico City and have been staying at "THE" hotel that everybody stays at but at $525 a night I said no. So I went looking and found Embassy Suites Mexico City for 1/3 the rate and said, "How bad can it be" The Answer, It is a great place to stay for all of the most important reasons, Check in was a breaze, everyone I ran into was always aware of you and wanting to be helpful. The room size makes you feel like your at home, Maid service was 5 Star, The front guys were always there to offer you service. Simply put, 5 Star Service at a GREAT price. They will be seeing a lot of me.

Room Tip: I had a great Corner room with a view.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask knight1955 about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
22 February 2012
Thank you for your patronage and loyalty. We are pleased to know that you enjoyed the comfortable and welcoming vibe at our AAA Four Diamond, International-style boutique hotel
Our centrally located hotel, with spacious two bedroom suites, where you can spread out and make it your own, is indeed an excellent choice when travelling for business or pleasure.
Your satisfaction is our success, we look forward to welcome you as our valued guest for many years to come to your home in Mexico City, Embassy Suites.
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Additional Information about Embassy Suites Mexico City - Reforma

  • Embassy Suites Mexico City
  • Embassy Suites Reforma
  • Mexico City Embassy Suites
Address: Paseo de la Reforma No. 69, Mexico City 06030, Mexico
Price range (per night):* INR8,248 - 12,484

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Embassy Suites Mexico City - Reforma
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