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Condesa Reforma – reviews, photos

3.0 of 5
Madrid 5, Mexico City 06030, Mexico
Hotel amenities
Condesa Reforma
Condesa Reforma
Condesa Reforma
Condesa Reforma
Condesa Reforma
Condesa Reforma
Ranked #158 of 244 hotels in Mexico City
3.0 of 5 stars 83 Reviews
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83 reviews from our community

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Date Rating
Oaxaca, Mexico
1 review
2 helpful votes 2 helpful votes
“I always read the reviews but THIS HOTEL made me write my first one”
1 of 5 stars Reviewed 5 February 2011
2
people found this review helpful

The only reason I booked this hotel was because it was close to Reforma Ave.,and because it offered breakfast. For the same price I could've booked the Radisson Flamingo. (33 dlls plus 2 kids and taxes 58.60 per night) But i chose this one....BIG MISTAKE. First of all it's one block from reforma...but that street is under constuction so you have to walk around and it can be quite dangerous at night especially with kids. At check-in I asked the receptionist about breakfast and she told me it was from 8-10. So the next day I arrived there and she said they didn't have anything to eat.... She knew all along.....I could tell in her face.... I guess they don't serve breakfast on sundays, but when you make a reservation it doesn't say that. .and they didn't refund the extra I paid for the kids' breakfast. I was furious I asked for the manager but I guess no one works sundays. We had no option but to go to the closest store, grab some milk for the kids and cofee, and on my way back I gave her the receipt(7 dlls) The next day they gave me my $7 but this episode almost ruined my vacation. My family lives in Mexico City told me that for under 50 dlls the best hotel would've been 'El Ejecutivo' on Reforma.
So PLEASE read the reviews!!!

  • Stayed January 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask mitzelm about Condesa Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabo San Lucas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“terrible place”
1 of 5 stars Reviewed 2 September 2010
1
person found this review helpful

we booked a room and got the "garden suite" which turned out to be a dark hole on the ground floor behind the recepcion desk with a window looking onto a concrete wall of the next door building.

we arrived late and tried to settle in for the night ...........but the two seperate beds that we had where so hard that none of us could go to sleep,at 3 am I went to the recepcion to ask if they had another room with diferent matresses,the girl told me to check in the morning after eleven there would be check outs and we could choose another room

after a torturing 6 more hrs we got up and really saw where we had landed,the room was a dump with stained carpet and walls a tiny bathroom with towels so thin that the morning mist made them drip with water and one tiny piece of soap.

going back to the front desk the girl attending had changed shift and we found another friendly lady who told us the Hotel was booked and there would be no room change possible - we left even so we had 4 nights paid in advance there was no offer of reimbursement or anything

I definatly do not recomend this place.

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask uncleho69 about Condesa Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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3 helpful votes 3 helpful votes
“I hate their "in your face" attitude”
1 of 5 stars Reviewed 30 May 2010
3
people found this review helpful

When I checked in, I was told that the price is 30 dollars per day. Then one day when I walked out of the lobby, they asked me to pay 35 dollars per day. I argued that on hotels.com, the price is only 30. I showed them the website using my phone. It turns out that the final price on hotels.com is 38 (including tax and fee). After see this, the staff insisted charging me 38 instead of 35, and her argument is that "You like Internet price, and I am charging you the Internet price".

What's more. Though the quotes were in terms of dollars, they charged me in pesos, and "their exchange ratio" was in their favor

  • Stayed May 2010, travelled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask 286 about Condesa Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes UK
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“This is not the hotel for you if you want luxury or sleep!”
2 of 5 stars Reviewed 3 November 2009

This is not the hotel for you if you want luxury or sleep. This hotel is very basic but clean although did smell very much like toilet cleaner. The room was large with kitchenette facilities. The reception and hall decor were dirty and dated - definitely in need of lick of paint.

The walls are very thin and you can hear everything and I mean everything that is happening in the next room which is not condusive to a good nights sleep.

Breakfast was very basic - the so called continental breakfast was make your own coffee and toast using an opened bag of white sliced bread.

All in all I would question whether this deserves a 3 star rating, we would certainly not recommend it nor be going back

  • Stayed October 2009, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mr_T_MK about Condesa Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“so many lies”
1 of 5 stars Reviewed 29 May 2009

there was no concierge. Had to store our luggage in the toilet after we checked out by ourselves. it was insecure and no help was given in bringing our luggage down . The receptionist did not speak English . The food was terrible

  • Stayed April 2009, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask atulgandecha about Condesa Reforma
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Additional Information about Condesa Reforma

Madrid 5, Mexico City 06030, Mexico
Price range (per night):* INR2,341 - 3,344

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