We stayed for a weekend in Mexico City. As a hotelier my expectations were quite high in this hotel. Finally to spend a great weekend in Mexico City we enjoyed very much. But for a birthday experience our stay in this hotel become very disappointing.
-As we made the reservation we asked for a welcome special drinking experience to celebrate our body's birthday. So as we arrived we didn't get our drinks as expected because the tequila bottle was empty. Then the reception team took a long time to guide us to the rooms. We had a very poor explanation of the gadgets and user's information inside the room. Then we wanted to go to the Sauna for the next day and we were informed that we could use the installations at very early time in the morning. As we wanted the next day use the facilities, the installations were out of service.
The breakfast was good and service as well. But we had never received a warm welcoming from the reception team. As well as we complained the next day, there was not a slight intention of making us feeling better. At first there was no Manager on duty with qualified decisionmaking. At the end we got an up grade.
I cannot recommend this place to anyone of my friends and relatives.

We stayed 4 nights and found the hotel clean, trendy and convenient, with helpful and friendly staff. There´a nice roof balcony and the meals were all very nice, the breakfasts in particular. We´d have no hesitation in recomending it to others. The first room we are offered did not have a window but we were moved without a problem .There was some noise from the bar on the Friday night but it didn´t bother us as we were tired after the flight.

This is our second stay at the Condesa DF. We love the location, in the middle of a residential neighborhood, small restaurants nearby, near Chapultec Park and metro. However, they didn't have our reservation even though it was made on their website. That being said, they upgraded us to a larger room, so no complaint. But only 1 tv station in English all the time, and the blow dryers were not as powerful as a sneeze. I kept asking for replacements and they kept bringing ones that were equally as weak. Desk staff did not seem too concerned when they inquired at checkout. Just bring your own. Don't use their cab service...way too expensive.

Be aware of kajor ripoffs in this hotel. My bill contained half a dozen items i never consumed. The hotel taxi driver wanted much more money than was initiannly agreed on. Service is pretty lame. What a shame. The location of the hotel ist great.