We've been there for 2 weeks in February, the hotel looks great, well designed, the room was nice, cozy, but pretty small and not that clean. The light spots in the bathroom were mainly beat up so we had to keep it's door open to get some light from the room, and constantly the phone in the room was ringing because someone was trying to track a girl Maribel - this story was terrible, as the phone was ringing even in the night and maybe 10 times a day.

The maid broken a bottle of perfume (100 ml) and nobody told us until I went to the reception and asked about the missing thing and the acute smell of perfume in the room. The guy from the reception started to make jokes about this, instead of offering to compensate!!! Then they lost the key from our room and pretended we lost it, in which case we have o pay for it!! We made a sort of scandal and they found the key and the manager also bought back a new bottle of perfume.

And the final tragedy was the internet connection which didn't work until only the last day. So, having wi-fi connection inside of the hotel, I had to go everyday to a near by Starbucks! The business center of this hotel is out of discussion, as the only computer they have is a blasted one.

Despite all of these, the experience was ok, the location of the hotel is not that bad, is close to some metro station, which means you don't have to rent a taxi from the hotel as they are scandalously expensive!!!! The food is delicious, specially the breakfast. And the rooftop bar is really nice.

I'm not sure I would recommend this hotel for more than a weekend.

I was to have spent my last 3 nights in Mexico City here (following 4 days of business at another hotel) but cut my long weekend short by one day because I just couldn't stay at this hotel another night. Not only was the "Top Suite" small and shabby, it was also incredibly noisy due to the rooftop bar directly overhead and the street noise below, exacerbated by the fact the huge sliding glass doors to the terrace wouldn't close or lock. Since all that separated my balcony from the others is a row of potted plants, I was nervous leaving my room or sleeping because anyone could have come in at any time. And litter from the overhead bar constantly blew onto my terrace, making it look like a back-alley. In fact, when I checked in, there was lumber and assorted large items of construction debris being stored on my balcony which staff promptly removed and put on the sidewalk below for disposal...how odd! The bed was comfortable, but with the pulsing noise all night long, who could sleep? This is really more of a bar with attached rooms, rather than a hotel with a bar. Really, it was one of the worst hotel stays I have ever had.

Furthermore, the furnishings in the suite left much to be desired. Aside from the dated cowhide upholstery, the few pieces of furniture in the suite were ghastly uncomfortable. Has anyone who works at this hotel ever actually tried to spend a night there? A high-back chair with no legs ( !!! ), for example, which is barely better than sitting on the floor. No table or desk for a laptop, or even to eat upon. Stained white sofas...stained curtains and pillows and rugs.

The bathub was chipped, cracked, and hideously stained, with a showerhead that squirts in all directions except where needed. And the faucet fell off the wall when I tried to turn on the water. Hot and cold water blasted out irregularly. In short, the shower situation was a disaster, and the bathtub so grimey looking, no one would want to sit in it. Ditto the awful condition of the sink. I can't even guess the last time the floors were washed or swept: 5 minutes walking around the room barefoot and my feet were black with dirt. Not nice.

Staff was pleasant enough, but not terribly helpful. Directions to anyplace were confusing. Service at the restaurant was incredibly slow and disorganized both times I ate there, although room service was very fast. Too bad I had to eat off my lap due to the fact there is no table upon which to put a tray. The food was ok, but hardly great...better to walk the few blocks to the restaurants nearby, some of which are amazing and much, much less expensive.

In short, the bones of this hotel are great, save for the problem of the noisy bar. If these other problems could be adressed, the hotel would be amazing...and many of the problems are not difficult 6to fix (i.e. clean the rooms, replace fixtures, upgrade furniture etc). For the amount of money they charge to stay here, it is a horrible value and leaves a bad taste. I can't recommend this hotel to anyone, sadly.

James

A lovely looking hotel in a very good location. The staff were very nice, friendly and helpful. The rooms are comfortable. The breakfast was excellent. Unfortunately, it is a bit over-designed - all style but no sound-proofing which is a major problem. The disco/DJ competition on the roof kept us awake, the single glazing meant that the street noise was very loud and the central atrium and restaurant was very noisy. Because it was too noisy to get a decent night's sleep we wouldn't stay there again nor would we recommend it.
I'm also disappointed that the hotel failed to respond to two emails from us (one sent within an hour of leaving the hotel) alerting them to the fact that we'd left a parcel in our room. They also failed to respond to the company we booked through when they tried to follow it up on our behalf.

We stayed for a weekend in Mexico City. As a hotelier my expectations were quite high in this hotel. Finally to spend a great weekend in Mexico City we enjoyed very much. But for a birthday experience our stay in this hotel become very disappointing.
-As we made the reservation we asked for a welcome special drinking experience to celebrate our body's birthday. So as we arrived we didn't get our drinks as expected because the tequila bottle was empty. Then the reception team took a long time to guide us to the rooms. We had a very poor explanation of the gadgets and user's information inside the room. Then we wanted to go to the Sauna for the next day and we were informed that we could use the installations at very early time in the morning. As we wanted the next day use the facilities, the installations were out of service.
The breakfast was good and service as well. But we had never received a warm welcoming from the reception team. As well as we complained the next day, there was not a slight intention of making us feeling better. At first there was no Manager on duty with qualified decisionmaking. At the end we got an up grade.
I cannot recommend this place to anyone of my friends and relatives.