Imagined you had a long flight, travelling for work, and when you arrive at your room the phone is not working. You complain at the reception and they promise to fix it the next day.
On the next day, imagine you worked for 12 hours, had no dinner, so everything you want is to get into your room and ask for room service. But the phone is still not working.
You go down to the reception, complain, they say it is a "problem with the line" (uau !), and promise to fix it for the next day. And the situation keeps the same forever. I am in my fourth night here, and I still do not have a telephone that works !!!
Yesterday they proposed to change my room. At 11 at night, after working for 13 hours, the idea of packing everything, moving to another room and unpacking again sounded like a bad-taste joke.
I am sat here waiting for somebody, cannot take a shower (there will be technicians in my room, I guess), cannot order food, simply because "there is a problem with the line of your room"
I've chosen this hotel based on the positive comments I was here. Now I realize most of the good comments are 4 or 5 years old. The air conditioning does not heat the room properly. There is a couch in my room which has stains. The curtains does not close properly, so I had to use a hair-clip to have it fixed. The hotel's taxis costs 160 pesos to Polanco area, while radio-taxis costs 90 pesos.
Extremelly disapointed.

Nice hotel, nice location and friendly staff, but for the price I have stayed at better in Mexico City. Arrived late night fto get an early morning flight and would have been happy except that when I woke up with bed bugs. Lucky I was only staying the one night and as a very frequent traveller I had something with me for the bites. So anyway if you stay there just make sure you check your bed before you sleep, I was so tired I just turned off the light, jumped in and crashed. Other negatives were are a hard bed and fairly small room.

Decent location in central mexico city. This hotel is located on the Alameda between the Zocalo and Reforma a few blocks from Bellas Artes. While not immediately in the heart of the Zocalo area, it is close and not overly touristy. My family and I had a great stay and returned for another night after travelling around mexico. It is locataed above a small shopping center with chain restaurants/cafes. While we look for more quaint, authentic places to eat, they were nice to have nearyby for kids who like to eat all the time. Staff is excellent and made us feel quite at home in this bustling, chaotic, exciting city.

I stayed for 4 days while visiting my customer on July. I had no complains. The room was clean and tidy. Bed was confortable. The cleaning lady was very friendly. Mexico is so dry for someone who lives at sea level humid island like me, I needed about 3 liter of water daily. The cleaning lady was so nice of leaving me couple more free bottle water. The breakfast buffet was nice however monotone after 4 days. They barely change menu. I love the juice!! Specially grapefruit juice. Since the hotel is inside a small mall and lobby on the second floor, it is hard for someone who visit for the first time to figure out where to check in. Lack of a helping hand on the ground level took away 1 point from service. However at the lobby both Adriana and Laura was so friendly and helpful. Hotel taxi was very expensive in comparison with the "street" taxi. I spoke spanish and stayed for 2 years in Mexico so I dared to take "street" taxi, however it's not recommended for someone who visit Mexico City for the first time.

Overall it is an excellent hotel!!