My friend dissappered he is a U.S Citizen Jessie Medina. The FBI as well as the U.S Embassy were notified for he was missing.
My collegues and I confronted the Manager a young man in his late 20s as well as the security manager a man in his early 30s. They both contradicted their versions with that of the recepcionist. Stating that he had done an express checkout. We asked them to go to his room for he did not answer. They did not reply. We interviewed taxi drivers as well as the cleaning ladies.
The Hotel is dangerous and we are very certain the employees are involced in our Friends dissapareance on February 11, 2011.

Imagined you had a long flight, travelling for work, and when you arrive at your room the phone is not working. You complain at the reception and they promise to fix it the next day.
On the next day, imagine you worked for 12 hours, had no dinner, so everything you want is to get into your room and ask for room service. But the phone is still not working.
You go down to the reception, complain, they say it is a "problem with the line" (uau !), and promise to fix it for the next day. And the situation keeps the same forever. I am in my fourth night here, and I still do not have a telephone that works !!!
Yesterday they proposed to change my room. At 11 at night, after working for 13 hours, the idea of packing everything, moving to another room and unpacking again sounded like a bad-taste joke.
I am sat here waiting for somebody, cannot take a shower (there will be technicians in my room, I guess), cannot order food, simply because "there is a problem with the line of your room"
I've chosen this hotel based on the positive comments I was here. Now I realize most of the good comments are 4 or 5 years old. The air conditioning does not heat the room properly. There is a couch in my room which has stains. The curtains does not close properly, so I had to use a hair-clip to have it fixed. The hotel's taxis costs 160 pesos to Polanco area, while radio-taxis costs 90 pesos.
Extremelly disapointed.

Nice hotel, nice location and friendly staff, but for the price I have stayed at better in Mexico City. Arrived late night fto get an early morning flight and would have been happy except that when I woke up with bed bugs. Lucky I was only staying the one night and as a very frequent traveller I had something with me for the bites. So anyway if you stay there just make sure you check your bed before you sleep, I was so tired I just turned off the light, jumped in and crashed. Other negatives were are a hard bed and fairly small room.

Decent location in central mexico city. This hotel is located on the Alameda between the Zocalo and Reforma a few blocks from Bellas Artes. While not immediately in the heart of the Zocalo area, it is close and not overly touristy. My family and I had a great stay and returned for another night after travelling around mexico. It is locataed above a small shopping center with chain restaurants/cafes. While we look for more quaint, authentic places to eat, they were nice to have nearyby for kids who like to eat all the time. Staff is excellent and made us feel quite at home in this bustling, chaotic, exciting city.