Very nice hotel! Great staff and fine service! Fine rooms, poor wi-fi, however a good hotel all over! Recommended!

I usually are very happy with Novotel. However, the Novotel Santa Fe has some serious management issues. I booked for 3 nights for a business trip together with a colleage. The location itself is nice, besides that there is a really next construction site next to the hotel (another hotel being build) - this results in some outside areas of the hotel to be closed, and lots of noise. As the room windows are good, that's not a big problem though.
The problems however started when we wanted to eat. In the hotel restaurant at the first evening I ordered chicken cordon bleu. The chicken I was served had been fried several ours ago, and even already got cut in the middle at the point. They just warmed it up. The cheese therefore had already been gone hard instead of being melted, color was orange, the meat itself was extremely dried out. I could not finish this. I complained to the waitress, who also was shocked about the dish. I then was served dessert, and this was REALLY bad. I ordered flan, some kind of creme caramel - it involves raw egg, so this has to be really fresh. But it also had gone bad already. I just took one bite, noting immediately that the egg had gone bad - still I had to stay quite a lot of time on the restroom that night. The next morning the breakfast again was really bad - the scrambled eggs again appeared to be several hours old etc.

In addition to that, the room cleaning hasn't been really good - when we arrived, the windows were really dirty. In the morning at 8am, someone was waking up everyone on the floor by knocking on each door asking if we had some clothes that need to be cleaned - terrible idea. It took until 4pm until room cleaning showed up.

While I had booked for 3 nights, at this point I decided I'm not getting myself food poisened another time, and booked another nearby hotel. We went to the front desk to tell that we were checking out, telling them in detail on what had happened to us. We didn't get an excuse, instead we were told we could not check out because we had booked for 3 nights. I demanded to speak to the manager. I was told excuses that the manager would not be in the house, then after half an hour someone turned up telling us he is the assistance to the manager (which was a lie) and basically they did everything to make sure we would not speak to the manager. I had to threaten them to charge back the full amount from my credit card until after an hour they finally called for the real manager. He did excuse a lot, promised to investigate, and made sure we were able to check out paying only for the single night we had stayed.

All in all this has been the most unpleasant stay at a hotel ever for me. This hotel needs to get a audit from Novotel urgently. While the hotel would be nice, at it's current state I can not at all recommend going there.

Stayed there for a week in October. I was skeptic because of the name but I could say that I was impressed. The quality is really good for the price (clean room and large). Confortable bed and one good thing is that air conditioning works very well. Good breakfast too!

This is a standard business hotel in a part of the city that is mostly visited by business travelers. My company's offices are nearby, and it was convenient to stay at the Novotel. It was clean, comfortable, and provided all the services and amenities I needed.

I got very sick during my stay, and the hotel called an English-speaking doctor. He turned out to be the doctor for KLM airlines. A couple shots in the hind quarter, and I was back on my feet. Thankfully, a mild case of Montezuma's revenge. The hotel allowed me to pay the doctor by adding his bill to my hotel charges (for a small service fee).

The hotel arranged a cart to pick me up at the airport, and that went very smoothly. They also arranged a car and driver to take me out to the pyramids in the morning on the day I was departing, and then to drop me at the airport. They got a much better deal than I was able to find on-line, and I was very happy with the driver (a young man who grew up in California and spoke perfect English).