After reading many of the reviews I still booked myself in here. I was quite surprised by the reviewers with respect to the actually reality of the hotel, the staff and the surroundings. If I go back to Mexico city I would book here again. The hotel is older but everything functions and works well. The staff were nice, helpful and attentive. My room was cleaned daily. My only complaint is there WIFI internet system has to be renewed each day at 9AM and sometimes it took the server an hour to recognize your new log in each day. This was a headache but the staff really tried to help. Again don't believe the negative reviews it was well worth the price and beyond my exceptions.

Finding decent hotels in the south of Mexico City is not easy. The Diplomatico turned out to be an excellent choice on a recent conference visit. Clean, reasonably up to date publlc areas. My room was on the large side with comfortable beds and a decent bathroom. Wireless internet signal was strong. The hotel is on the busy main north-south road, Insurgentes, and there are plenty of fast buses (Metrobus stop is one block away) and taxis. Plenty of good restaurants all around the hotel location plus the pleasant Parque Hundido to walk in if you want to stretch your legs and see some trees. The location is excellent if you need to be closer to the pretty and culturally alive areas of San Angel and Coyoacan or one of the many universities in the south. But its also easy to get to the centro historico quite quickly.. .

What an unpleasant and demeaning experience! Nightmare. Arrived having booked from US, I regularly travel to Mex.City and liked location for my 4 day meetings. - Room not ready, 2 hour wait. Then unpacked : A/C completely broken and could not be turned off ! Engineer came but had to re-visit 3 times, never really worked and v. noisy. Next day I bought apples, cheese etc - but minibar in room not plugged in and again , broken!! I had to make do with buckets of ice. Reception found my difficulties so comic, they think its hilarious that their hotel doesn't deliver what it promises. My room card locked me out of my room every day and another trek down to reception to be greeted with mirth rather than apologies. Noisy and unpleasant. Not at all clean (hair in the shower on walls), yes you get 2 bottles of water, but you do in every hotel. Towels smelled bad - food v. low compared to Mexican standards (walk dwon the road and get something decent in any restaurant). I seriously considered moving to one of my regular places but was too buisy with meetings. Reception obnoxious - never got a single one of my wake up calls at the right time (on 2 of my 4 days they didnt call at all when i complained reception said it wasnt in the book - I took to going down and watching it being put into book, stil not right. - It wasnt my ordering that was wrong, I'm Mexican and speak perfect spanish). Ghastly. Please dont even think about staying ehre - I suggest Hotel Vermont (same price, great service, lovely rooms) or El Greco if you're on a budget, or Holiday Express (even better location if you can afford just $20 more a day). Oh and needless to say having asked for a quiet room I overlooked a construction site that starts up at 6.00 a.m. every day, still that was lucky given my wake-up calls never happened.... wont set foot in here again EVER.

My husband and I stayed at this hotel for ten days this month. It was a very good experience because we wanted to stay in a hotel that were located in the middle between South Mexico City (Perisur, UNAM, Ajusco) and downtown-Reforma. One of the good things that has this hotel is that local transportation is just outside the door: the metrobus stop (an express bus that goes north-south through Insurgentes Ave.) was in front of the hotel, so we could take the metrobus and be in Reforma in just 15 minutes for $5 pesos each. There are also safe taxis that serve the hotel. The location of this hotel is very safe and there are lots of restaurants very close. Also there is a very nice park one block away. The rooms are big and very clean. All the furniture are in very good condition. The bathroom looked like it was remodeled short time ago.
The only drawback of the hotel is that sometimes can get noisy mostly in weekends because Insurgentes Ave. is a very busy avenue. I got a room that face Insurgentes Ave. but I guess that rooms that face the parking are much more quiet. But in general it was a good experience. I would definitely stay here again.