This is an older property with a just ok maintenance.
The loation is good and safe.
The rates are cheap, but I rather staying somewhere else (like a city express, emporio, etc).
They have a neighbor that plays music very very loud every morning. I was in floor #9 and it was still very loud up there. That's probably the biggest issue why I wouldn't stay there ever again.

our overall impression of this hotel is that is good value for what you get...it is rather basic and ask for a room with view as some look into a concrete wall and ours lacked some space (though others seemed more spacious)...it has aircon which is great for the price.. it is clean and it is nice they provide bottled water...location is about two blocks from the main part of the Zona Rosa...the beds are a little hard if you're not used to this...staff were generally friendly and accommodating...and breakfast was rather basic...

I took sort of an "Under the Tuscan Sun"/"Eat, Pray, Love" trip to Mexico on the verge of a very painful break-up. It was VERY last minute, so this was pretty much what I ended up with as hotels go. I was pleasantly surprised however. The hotel is very nice, staff is very accommodating, and the rooms and lobby were spotless. I was able to relax in the room when I wanted, and it served as a great "base" for tours and sights I chose to visit. As I'm fluent in Spanish, I had no trouble communicating with the staff...but when family called from the US and spoke in English, the desk staff were completely flummoxed. As I was alone, the staff was a bit baffled and kept asking when my husband and/or family would arrive. When I explained that I was alone, I noticed just a bit more attention---NOT negative by ANY stretch of the imagination...they seems to make sure I was in at night and constantly asked if I needed anything.

I was there with the intent of sightseeing tours, trying to duplicate the cultural experience I'd had during college some years before. When I asked about tours at the desk, they were full of options and did, in fact, direct me to the best out there. I was also near shopping and restaurants in the Zona Rosa...although I definitely prefer the sort of cart/street food and am luck to be blessed with a strong stomach.

My ONLY reminder would be to ask if breakfast is included in the price you pay. I was certain that it was...only to be billed after I ate. No big deal....the buffet was amazing, and it was very reasonable...but I might have ventured out for more comida del pueblo if I didn't think that breakfast was already bought and paid for.

I got a great deal (about $35 USD) a night through HRS, a Web-based reservation service. When I checked in, they showed a higher rate. When I showed them the reservation from HRS, they told me they would honor it and made a photocopy of my reservation sheet. The entire stay was great. The hotel rooms are clean and quiet and the location is great - just a few blocks from the subway and in a safe area. The buffet breakfast (included with my rate) was surprisingly good and the waiter (there was only one - its' a small eating area) was especially attentive and even made special order eggs when there were not available at the food line.

The front desk staff was also always very helpful (I speak Spanish so I cannot vouch for their English proficiency) when I needed directions or advice. Maid service was good as well and the air conditioning worked fine. I rented a car for a few days and the hotel has secure/gated parking free of charge. The only recommendation I have for the room is the addition of a mini-fridge to keep cold water or beer in.

My only complaint (and it was a biggie) was that when I went to check out, the front desk clerk (who happened to also be the front desk manager) charged me the original rate - not the one HRS had given me and the original front desk clerk agreed to honor. I had put enough pesos aside so I could pay in cash and was already running late for my flight home. The clerk reluctantly re-calculated the rate I was given by HRS and re-printed my bill. Well he used a conversion rate (from dollars to pesos) that was completely unrealistic and MUCH higher than what banks and "casas de cambio" (currency exchanges) were offering.

I explained to him that the rate was artificially high and asked for documentation indicating how the hotel came up with the exchange rate. He was unable to do so and insisted that I pay the entire amount (which, based on his exchange rate was about $50 USD more than I should have paid). I didn't have the pesos, so I told him I would put the difference on my credit card if he could provide documentation that the rate he quoted was, in fact, the hotel's official rate. He refused.

At this point, 20 minutes had transpired and I asked him to call me a radio taxi while we worked out the situation. Instead of calling a radio taxi (street taxi), he called the official hotel taxi, which charges 3-4 times the rate of an ordinary taxi. Finally, he told me he would accept my pesos (which was the exact amount I was supposed to pay to begin with) if I put in writing that I refused to pay the difference. Since I was not the one in the wrong, I refused and he stormed away.

When I finally made my way outside, I told the hotel taxi driver who had been waiting for me that I asked for a radio taxi, since the hotel rates to the airport were excessive. He proceeded to swear at me in Spanish (not realizing I am fluent) for wasting his time.

To make a long story short, the hotel overall is really great - location, rooms, cleanliness, helpfulness of front desk staff (except when checking out!), breakfast buffet, and strong (and free) wi-fi signal. The only advice I would give travelers staying at this hotel is to confirm your rate upfront when you check in and check your bill VERY carefully, making sure they are not charging your stay using an inflated exchange rate.