After reading reviews I was looking forward to staying at this property. The lobby is definitely impressive. I did find check-in (and check-out for that matter) quite slow as they seemed to struggle to add my Priority club number to the bill. Entering the room is where I was disappointed. Although it was a fair size it wasn't as big as I expected. It looked old with older furniture and fixtures. The AC did not seem to work fully. The TV was old and the channels snowy. I found the beds very soft. Although there was traffic noise from the window it was quiet. The room service and food was great though.
My lower rating is basically due to the expectations I had. I will be back if in area next time due to the special our company has and may have a change of heart but at full rate I can't recommend.
- Crowne Plaza Mexico City
