This is a moderately nice hotel in the Tlalnepantla area. As others have mentioned, it's a little dated, although the suite I was in was large and comfortable. It was clean although I did find a couple of long black hairs in the sink and on the bed. The bed is on the firm side, which worked for me. The staff was particularly friendly and went out of their way to welcome us. The buffet breakfast is reasonably priced (MXN 132) and offered a fairly nice selection including a made-to-order station. There are a handful of restaurants within walking distance, but the area doesn't have a lot of options for nightlife or dining. My biggest complaint came at checkout. There was only one employee at the desk, and it literally took him 10 minutes per checkout, all the while answering constant phone calls. Finally the bellman went behind the desk to help him manage the paperwork, which helped but still set us back 25-30 minutes. Note to all hotels: If you don't offer express checkout, staff the front desk to handle the check-out process! Checkout is the final impression guests have of your hotel.

This hotel has seen better days. The facilities are fine and functional, but it needs to updated. The music playing in lobby can be heard in the rooms

This is an older hotel with a nice staff and that is about it. The nightly reception on the seventh floor left everything to be desired and was only staffed intermittently. The bed in the room was hard as a rock, but clean and spacious. For the price and overall amenities, I would pass on this property.

After reading reviews I was looking forward to staying at this property. The lobby is definitely impressive. I did find check-in (and check-out for that matter) quite slow as they seemed to struggle to add my Priority club number to the bill. Entering the room is where I was disappointed. Although it was a fair size it wasn't as big as I expected. It looked old with older furniture and fixtures. The AC did not seem to work fully. The TV was old and the channels snowy. I found the beds very soft. Although there was traffic noise from the window it was quiet. The room service and food was great though.
My lower rating is basically due to the expectations I had. I will be back if in area next time due to the special our company has and may have a change of heart but at full rate I can't recommend.