Overall our stay was good. Room was a good size and in good condition. The view from the room was great too. It faced the main boulevard (Reforma) and had a great view of the city. The hotel is not in a touristry area, but was was very centralized and the area felt VERY safe to walk around in (even at night). Bellboy and concierge service was excellent. They were always very friendly and helpful. The buffet breakfast in the restaurant was great...and so was the service. Our waiter Antonio was so sweet and attentive.

Front desk service was not as great. It wasn't BAD, but wasn't GREAT either. The person that helped us at check-in was at the front desk pretty much all throughout our stay there. She wasn't flat out rude or anything, but she wasnt very helpful either. Her affect was typically flat and sometimes she seemed annoyed when we asked her a question. We also had a problem with the breakfast vouchers. Breakfast was supposed to be included free with our stay (as per our on-line reservation), however we did not recieve vouchers at check-in and then were denied the vouchers when we inquired and were told that breakfast was not included...with no further explanation. (We chose not to argue about it because we did not have the reservation print out to verfy it).
The room's AC was also very loud, so we just decided to turn it off when we went to bed.

One tip about taxis: When the bellboy/concierge staff see you walking out, they will typically ask you whether you want a cab and will call one for you. The cabs they call are VERY expensive as compared to the ones you can hail on the street. We were charged $100.00 pesos by the hotel taxi to go from the hotel to the Palacio Bellas Artes,. However on our way back, we hailed a red & white taxi from the street which charged us $20.00 pesos for the same route. When we figured out this major difference in price, we decided to take red & white taxis only during our stay in Mexico City and had very good experience with them (even considering that we were all females). The red & whites can be hailed right from in front of the hotel as well. Some have meters and some don't. If they don't, ask for the price before you get in.

I stayed in this hotel twice while on business in the spring of 2005. I found the hotel to be a good value for the money, at least in Mexico City terms. It has pretty good amenities--a pool, small gym, and business center which are rare in hotels in this price category. I was pleasantly surprised by the cheaper of its two restaurants Naranjos. The food was quite good--a nice blend of traditional Mexican and international. A good value for the price. I ate at the more expensive restaurant one night and paid a lot more for food that wasn't really all that good. The staff are helpful and friendly, and the rooms are very clean as someone else pointed out.

However, the hotel has 4 negative points that ultimately have led me not to return.
1) Internet is only available in the rooms on the courtyard side of the hotel. This side of the building has virtually no natural sunlight reaching the rooms.
2) Rooms on the street side are very noisy. Reforma is a MAJOR avenue with very bad traffic jams. (Of course, you get a bird's eye view of all protests, which can be interesting).
3) Even the rooms on the street side are very dark, and frankly depressing.
4) The entrances to all the rooms are on a central atrium. This is an interesting architectual feature and quite attractive (in a 1960s/70s kind-of way), but it's not such a good arrangement if you are a single woman. You can see what room anyone goes into from pretty much any point in the atrium, including the restaurant. So, I felt a bit vulnerable.

Overall, it's a good choice for people on a budget. Like so many hotels in the center it was built during an unfortunate period for architecture and style, so the rooms and furniture are funky colors and a little awkward. But, that's not their fault. They do a good job with what they have.

For our one-week vacation, my partner and I choose this hotel based on the location, price, and previous trip advisor reviews. The hotel is centrally located in the business district, on the Paseo de la Reforma, and is very accessible by public transportation or cab. The nearest metro station is Hidalgo, which is five blocks away. The Mexican Metro system is comparable to the Washington, DC and New York City systems. For those who are adventurous, the bus stops are across the street from the hotel. You can walk to the Zocalo and Zona Rosa, and it’s about a10 minute cab ride to Condesa and Polanco. In less than one-two blocks, you can get to the post office, convenience store, internet café, fast food restaurants, and car rental offices.

We had a non-smoking room with double beds (a sitting area included) on the 21st floor for $71.00/night. Please request a city view; it’s a must!! You can enjoy the Mexico City view in the day and night. The room was very, very clean. Every night, the housekeeping staff would refresh the room and turn down the beds. We found most of the hotel staff extremely knowledgeable, helpful, and friendly. The concierge and front-desk staff spoke English.

A few more comments that we would add are (1) do not exchange your dollars at the hotel since the exchange rate is lower than other exchange services; (2) although the cab stand is expensive, it is very safe; and (3) be aware that most museums are closed on Mondays so plan ahead.

We bought a package deal for Seville Palace over the Thanksgiving holiday 2004 for a great price. The hotel is in a great location on Reforma, very clean, great service I would recommend it to anyone.