It was loud at night, and the staff did not care. The food was mediocre. I had a different price written on my check-in card when I checked out than when I checked in. I asked the clerk about the change. I’ve never seen a hotel clerk with anything like his reaction. I have never been in a situation like what then happened in my life. He was aggressive, insulting and he threatened me. He had the bell hop lock me in the lobby. It was early morning and I was alone. My wife arrived, and after some more yelling and tension, a second person arrived. He brought peace to the situation.

it a nice place, very well located. the rooms are just the average room everywhere. but with no AC , no purified water, awfull shampoo ( really smells bad ) , you can hear all kind of noises, children running by the hall , children screaming , etc... i mean , its nice and clean , too clean actually that all the towels smells like bleach , actually all the bathroom smells like bleach , and i hate bleach. anyway , if you wanna be close to Zona rosa and all the gay lifestyle , go on , the good thing about this place is that is really cheap , and ... well located , ohhh i told you that already , aright , just try it .

Read the reviews, and was aware of the hotel from several visits to the City. First the room was too warm (Unusually warm for November) I asked twice for a fan for the room - no luck. I was told their was air-conditioning, but it only worked for about 4 hours over 4 days - and too noisy. No controls in the room.
No menu for room service. No bottled water. No (Labeled) purified water faucets. Bathroom too small. I am a frequent traveler to Mexico city and have had much better at lower prices.

Excellent place to stay!!!! Pricewise, too good for the location and service. Really nice staff (Luis, Julian, Gabriel and Luis D.). Hotels across the street are twice the price for who knows what kind of service.
Good meals/service/price at the restaurant, valet parking (don't forget to tip the bus boy when he/she brings the car out). Hot water, separated water valve with purified drinking water. Air conditioning in the room but controlled from the lobby (stayed 6 nights, didn't work 1 entire night and then was turned off around 3 in the morning for 2 nights). Currency exchange at the lobby up to $100.00 USD. Convenience store open 24 hrs just around the corner (Oxxo).
(------------------------------------------------------- Ave. Chapultepec runs right in front, Glorieta de los insurgentes one block away and Monumento a la Independencia - El Angel, just 4 blocks away. Definitely, will stay here again.
Had problems but not related to the hotel. Driving around the city SUCK... street signs covered by tree branches and people giving you wrong directions. Once I got off the airplane, in the gate area was told by security officer to put away my video camera (not allow to take pictures or use video camera at the gate area). Also, I was victim of Police bribe, but since I was prepare for I got away with it (sense of satisfation).