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Hotel Isabel – reviews, photos

Isabel la Catolica 63, Mexico City 06000, Mexico
Hotel amenities
Hotel Isabel
Ranked #123 of 244 hotels in Mexico City
3.5 of 5 stars 71 Reviews
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71 reviews from our community

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Traveller rating
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Date Rating
Plattsburgh, New York
Top Contributor
53 reviews 53 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Not Everyone's Cup of Tea”
3 of 5 stars Reviewed 27 December 2011
3
people found this review helpful

I'm in Mexico City twice a year and I always stay at the Isabel! As you can see from the reviews of Tripadvisor, it's not everyone's cup of tea. On the positive side, the hotel is located less than a ten minute walk to the Zocalo. I've always found the neighborhood safe and friendly. The old colonial-style building has a certain charm although a whole lot of TLC would greatly improve its time-worn appearance. Unlike some, I've always found the front desk staff friendly. The cleaning ladies have always been pleasant, leave my room is great shape, and enjoy speaking Spanish with those of us just learning the language. Finally, it's a really cheap sleep if you're on a tight budget or you just don't like spending more for a hotel in Mexico. Now, the negative! As charming as the hotel is, it is in need of some updating. Internet is available in the lobby for a fee; no WiFi. Be sure and ask for a room with a balcony. Many of these are very large, with high ceilings although a bit delapidated. Avenida Isabel is a busy street. Therefore, it does tend to be a little noisy, but that's true of most of central DF. I tend to enjoy having the windows open inspite of the car and truck noise. Unfortunately, we had bed bugs on our last stay. However, in all the times I've stayed there, this was the first time I had to complain about such a condition in my room. Sure, paint and updating could brighten the rooms, but I also enjoy the atmosphere of a place that takes me back in time to an era in Mexico City I didn't experience. My wife is picky about where we stay when we travel in Mexico and Cental America, but she is fine with the Hotel Isabel in spite of it failings. Location and price are two big pluses. I already have my spring reservation at the Isabel and look forward to my week long visit.

Room Tip: Ask for a room with a balcony. Rooms on the side street to Avenida Isabel are quieter. There is an e...
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  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 21 more reviews by Grousedoctor for Mexico City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Best avoided.”
2 of 5 stars Reviewed 25 December 2011

The benefits of staying here are the location, large rooms, and cable TV.

The water system has been sporadic over the last 2 nights. Currently the hot water tap gurgles and produces a brown liquid. The hot water doesn't work anyway. There have been frequent blackouts, and the hotel's generator only covers the lobby and restaurant. Wifi works in the rooms but cuts out every 15 minutes.

The staff are unhelpful. We asked if we could use a laundry and were directed somewhere that didn't exist, or was closed for Christmas (they were initially unsure whether it was 2 or 3 streets away). Later we asked if we could use any sort of facilities at the hotel, even a large sink we found, and were told to wait until the non-existent laundry opens.

Overall, you'd be better off staying somewhere else. Even somewhere cheaper than 420 pesos would probably be better.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Old style on a tight budget, wifi, room service, safe”
3 of 5 stars Reviewed 30 November 2011
1
person found this review helpful

The antique style tall ceiling rooms and l covered courtyard make this place have charm while in the center of downtown. Good value, about $22 a night for one. Safe for a woman traveling solo. Has emenities like Wi Fi (a bit slow), Room service, room safe, tv, a homey cafe and bar. Seems to be popular with European tourist. The rooms have very old time high ceiling, vintage hotel furnishings, showers. Not beautiful but basic. A little run down but for the price and location who cares. I like the balcony rooms with the old fashion glass doors. The staff is not overly friendly but very professional. Nice Day of the Dead altar in the lobby one visit.

Room Tip: Chose a balcony room.
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  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by sirenanathalieNyc for Mexico City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Safe, friendly, and convenient”
4 of 5 stars Reviewed 11 August 2011
3
people found this review helpful

I´ve been staying here for the past five summers. It's not the Ritz or even the Holiday Inn, but it's clean, inexpensive, safe, and within walking distance to the metro and many tourist destinations. There is no spa and you pay to use the computers in the lobby. Internet access for your laptop is available. I've never used room service, although many guests take advantage of it. Staff members are helpful and friendly. And they'll call a safe taxi for you, whenever you want one.

Room Tip: Your choice is usually between a noisy room and a sunny one!
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  • Stayed July 2011, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Incredibly rude staff, creepy rooms, hated it”
2 of 5 stars Reviewed 24 May 2011

One of my worst experiences, really rude front desk staff, a nightmare sleep, leaky bathrooms were enough to run away from there first nite.

  • Stayed June 2010, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Hotel Isabel

  • Isabel Hotel Mexico City
  • Hotel Isabel Mexico City
Address: Isabel la Catolica 63, Mexico City 06000, Mexico
Price range (per night):* INR1,505 - 3,177

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