I had a very negative experience during my recent stay here, and would not stay again. First, when we called ahead to find out if parking was available, we spoke to a woman answering the phone who told us that parking was available at a low price. When we arrived, however, they told us that no parking was available, (and we thus had to spend almost half of the hotel rate on parking in a nearby site). They also denied that any women worked at the front desk or answered the phone, although the following morning there in fact was a woman answering the phone. In addition, they were very rude to us. In spite of the fact that we were obviously a couple, they gave us a room with two single beds, and although we immediately asked to change, and had been in the room only one minute, they sent someone to inspect the room before we could get another room. The room we ended up with was in poor condition, the bed was just two single beds pushed together, and the curtains were damaged so the light came into the room and we slept very poorly. The location of this hotel is excellent, there is some beautiful features in the lobby and stairs, and we enjoyed breakfast at the rooftop restaurant, but with the extra money we spent on parking we could have stayed at any of the many other hotels in the same neighborhood for a higher price, and even hotels that cost half as much have rooms in better condition. Worth coming in to see the old tilework and the rooftop restaurant, but if you want to be treated with hospitality or sleep in a comfortable room, this isn't the place.
- Best Western Hotel Majestic
- Best Western Mexico City
- Mexico City Best Western
