This hotel is a good value but the front desk and back office service is absolutely the worst. I needed to change my reservation to one night earlier and they gave me such a run around i decided to fight it on principle sake. They wanted to charge me a 100 dollar cancellation fee to move my reservation up one night. The room cost $95 dollars.
They made me get expedia on the line and then hung up on us 5 times I was on the phone for over and hour and a half. When we asked for the fax number so that we could fax the change request they told us the fax was broken. Finally I got the right number and was able to make the change after two hours. The nasty attitude and general unfriendliness of the staff has made this reservation my last at this hotel chain. It is unfortunate because it is a good location. The fact that I am writing this review shows how ticked off I am that they would try to screw me for $100 bucks.
