THE RAMADA REFORMA is tricky,,manager is selling old and dated JENA hotel rooms as ramada standard rooms( those rooms arent standard are ugly and tired, pretty bad ones belive me)

i book via marsans for 2 nights, after check inn i open the door and i found an old bed hard as rock and linen of Jena hotel. ( formely jena hotel )
as soon as i stare at room i return and ask for an explanation and change room, finally in order to get the real ramada rooms ( they sell those rooms like SUPERIOR ONES WHEN Those rooms are just standard ramada rooms)
at the end they refuse to give the ramada room, so i pay another 50 usd in order to get my room.
please just make reservations on www.ramada.com

pros:

the ramada rooms ( superior ones) are fine, new bed linen soft and cool to sleep in.
coffe maker, flat screen and laptop safe in room.

cons:

HORRIBLE AREA is not reforma avenue but a near street where prositutes hang by night and drunk people also not safe after dark belive me , even there is a metro station right in the back of the hotel corner, after 7pm the area become ugly and fell unsafe. so if you decide to stay here, please dont go by night on yourself , grab a taxi fron the hotel and dont use bus or sub.
if you plan to visit mexico city and stay safe at night its ok, as long you dont mind dont go out after dark ( belive me is an ugly are by night )

i would not stay again EVER..

I PREFER EMPORIO REFORMA HOTEL NICE HOTEL SMALL LUXURY HOTELS OF THE WORLD
WWW.SLHW.COM

OR stay in holiday inn zocalo www.ichotels.com

but not hotel jena tricky ramada reforma ( the real name must be RAMADA TABACALERA OR RAMADA HIDALGO)

so my advice is to choose a better hotel and even cheaper with LOTS OF FACILITIES AND NICE SUROUNDIG AREAS LIKE ZOCALO ( DOWN TOWN MEXICO CITY CENTER)

the best option in zocalo is the new hampton inn, breakfast buffet include ¡ ¡ great stay with soft bed and luxury linen.

Staff: Friendly, helpful staff. Very welcoming and nice especially when you don't speak Spanish. They made us feel very welcome. Helped us find our way around. Helped us find tours at reasonable rates.

Room: GREAT. clean. nice beds, nice blankets, tv, phone, wireless internet available for free (we didn't have our ipod though). Bright, airy, cheerful atmosphere. Water ok to drink from tap. Air conditioning was perfect and you could adjust to your liking. EXCELLENT.

Pool: very nice with a whirlpool attached. Nice place to let your kids get some energy out while you can rest on the reclining chairs or sit at a table. Sunroof so sun comes in during day. Bar with tv right at pool.

Location: Location wasn't that great but wasn't really far either from the Alameda park and Centro Historico / Zocalo. Only about 40-50 pesos to get to the Zocalo by cab. $151 Pesos from the airport to the hotel. Not too far to walk (only 5 blocks from the Alameda park) but I was 7 weeks pregnant and didn't want to overdo it. One bad thing on location: there were prostitutes a block away. Ew. You don't stay here for the location. Once you're in the hotel, everything is great.

Free breakfast: the complimentary breakfast buffet was awesome with friendly quick staff. Yummy food. fresh fruit and juices. coffee. hot and cold food available.

Cost: it costed us about 100 US per night but its worth the price when you have a family and are pregnant.

We'd definately stay here again if we ever found ourselves in Mexico City.

My husband and I stayed here for two nights before heading out to Tlalpujahua, Mexico. We ended up coming back early and needed a room for 1 more night. The staff remembered us and gave us the same discounted rate we had paid for the other nights without asking for it. The room was very clean, and there was a separate sitting room. The staff was exceedingly friendly and warm. The bar/restaurant downstairs was very adequate and had good breakfasts. The beds are rock hard (I am told that is a common thing in Mexico). It did feel a bit dated but charming. THe upstairs pool and bar was closed so I cannot comment on them (the brochures made them look nice).I was impressed and would stay there again although I don't know when I will be passing through Mexico City again.

I didn't have much choice where i was accomodated, so before i went, I read some review about the area around it, i was a bit worried but all my worries were laid to rest as the hotel staff were very helpful, very friendly... hotel is near to Hildago station and also within easy reach of Zocalo! Food was fair for what its worth so i had no complaints at all!

I would say its worth a visit, you will enjoy your stay and dont forget to visit the pyramids outside the city..great experience!