I had booked a King bed directly at the hotel chain's website, but when we checked in, two bellhops accompanied us to our room - with twin beds! Back we went to the front desk, where they said they had no King available. After a 15-minute wait, they "found" one, but it "wasn't ready." We had to leave our luggage in the baggage check, so that we could catch the hotel's last shuttle into town. Yes, the hotel does provide something of a shuttle, but it makes only one stop, at the Alhondiga, which is at the very beginning of the downtown area. It also runs only once an hour, and try taking it back! For most purposes, it might as well not exist.

The hotel is, however, conveniently located very close to the Central Camionera, so if you're busing it to Guanajuato and don't have a lot of luggage, you can walk there.

After spending the afternoon and evening in town, we took a cab back to the hotel to claim our room, only to find that the air conditioner wasn't working. Back downstairs again. New room. A/C worked but the room safe didn't, and the desk was dirty, with crumbs and spill marks. The bed was medium-hard, but bearable, and the bathroom was quite large, with good lighting.

After we worked out the initial problems and settled into our final room, everything was fine. The included breakfast was quite nice.

The hotel has a restaurant, Casa Valadez. It's not attached, but on the same property. We had dinner there one night, and we were pleasantly surprised to find that it had excellent food, even if the service was a little strange - the waiter was a complete space cadet. He would correctly repeat everything I said to him, and then bring the wrong thing. And I was speaking his language!

All in all, this Holiday Inn is a decent place to stay, once any initial problems are addressed.

We stayed one night in the center of Guanajuato but had an early morning bus to catch so we stayed our second night here at the Holiday Inn Express which was closer to the bus station. The hotel was very clean and comfortable. It was also more attractive and larger than what I usually think of with the Holiday Inn Express. The staff was helpful and attentive. We arrived in the evening and left early in the morning so were there a short time. The room rate (about $100) seemed fair and included a pretty good buffet breakfast with both American and Mexican entrees as well as fresh fruit, yogurt, cereal, pastries, etc. It was a comfortable choice. I am glad that we stayed in the historic center of Guanajuato as it is nice to be able to walk around to the interesting places, cafes, restaurants, etc. and then be able to return to your hotel but this was a convenient place to go for our last night. Other reviews mention staying here and taking cabs into and out of town (about 3 dollars each way), which I guess could work out as well.

My wife and I visited the HI Express in Guanajuato in June of 2006. The hotel is pretty new and very well maintained. It's shaped like a sideways "H" where you would have the breakfast courtyard on the right and the pool on the left (as you come from the lobby) inside four story atriums. There was also a small children's play area off the pool area outside.

We were lucky to receive a room with a small patio that overlooked a chapel on the backside of the hotel.

The room was well appointed with illuminated niches with vases and the obligatory electronic safe.

The free breakfast was excellent with chilaquiles, refried beans, cold cuts, scrambled eggs and ham, yogurt, cereal, pastries, etc...We were there during the World Cup so it was neat to see all the servers wearing the jerseys of the Mexican National Team while soccer played on two big screen TV's.

The hotel is about a 25-30 minute ride from the airport (BJX) and runs about $25 (250 pesos). They take the cuota (toll road) so they move pretty quick. We didn't use the shuttle service to go downtown (Jardin de La Union) but taxis were about $3 and they show up pretty quickly after the front desk calls them for you. There was a kiosk in the lobby with a computer that had internet access if you want to check your mail. It's not conducive to surfing the 'net (by design to minimize hoggers) but helps it's available.

It's a bummer the hotel is 10 minutes from downtown but once you go to Gto., you'll understand space is at a premium. Overall, a very nice place to stay.

Hotel itself was good with its offering of amenities, but its location was not. The hotel does not provide airport shuttle, paid or unpaid. The hotel is quite a distance from the downtown area and the hotel downtown shuttle has to be scheduled and shuts down early evening so one has to take a cab from downtown. Outside the hotel there really is nothing to do within walking distance. I had intended to stay there 7 nights but left after the second night. Another problem was that an AARP rate was quoted at $77 and I ended up paying approximately $125 per night.