We stayed for a night. When we get to the hotel, they had our reservation but no the extra: such as breakfast and a city tour payed in advanced, I had to show them at my computer screen. This issue didn't give me confidence of the hotel personel.
Next day we pack all our stuff, put it at the car because de city tour returned after check out hour. When we returned to the hotel, go to our car, and when we opened it all our luggage was stolen.
The waiters and all the personel told us this happens very often. The guy that washes the cars at the parking lot is 'responsable' for keeping and eye. There is no surveillance, no cameras, no nothing.
The hotel has an insurance, when they arrived they told us that the hotel parking lot doesn't belong to the hotel. The insurance doesn't has coverage for theft at the parking lot.
It is very dissapointing to find out his happens often and the hotel doesn't do anything.
- Mision Hotel Guanajuato
