I specifically chose this hotel for it's location and claim to have wireless internet in the rooms, since I had lots of work to do online.
The first room they gave me had no connection at all; and after some persuasion, the router was reset and internet was obtained for 5 minutes, then stopped again. I asked again, they reset it again, and it stopped again after a few minutes. I explained that it was important for me, and reluctantly they moved me to a room on a lower floor that they assured me was fine (different router). Same problem.
The receptionist had nothing to say at all; just looking away when I asked what could be done about it. I requested a refund so that I could move to another place, (I had not used anything at all in the rooms), but she looked sheepishly away and talked about calling a technician later that evening.
I did not get my refund, not did I get any working internet, and spent most of the day in a cafe down the road to get the work done.
If they had even acknowledged the problem it would have helped, but they seemed to find me an inconvenience, rather than trying to help. They could have offered a refund since I had not used the room, and there was plenty of time to get another booking; but they refused.

We stayed here for 6 nights. It was no bad at all. The room was clean. Around the hotel, there are 3,4 convenience stores and also bar and tacos shops. It was good.
Only bad things are the breakfast in the hotel (we tried it at the first day) was not so good and a little expensive and there was no refrigerator in the room and no self-laundry in hotel. But everything else is fine. It's about 15-20min work for central. The location is fine.
The hotel call taxi for you when you go to the airport and it's 200 pesos.

We arrived at night and the neighborhood looked sketchy, we were surprised by how nice it was inside. It was a great value being so close to the Centro Historico and other attractions. We pretty much walked everywhere from the hotel. The beds were a bit hard, and our only other nuisance was that the key cards kept resetting temporarily locking us out. They seemed to be aware of this because they never questioned us. Would definitely recommend. We only had snacks at the restaurant and it was okay.

This is a very pretty hotel. The rooms are very nice, soft beds, very nice decoration and the food of the restaurant is delicious and not expensive at all. You can go walking to the main plaza (about 8 blocks). The staff is very friendly and help you a big deal if you ask for directions. I would defenitely stay again here. This place is perfectly located, very near the main attractions but fas enough from the noisy places. The only thing I didn't liked about this hotel is that they do not have a gym of firness center. There is one 15 minutes by taxy from there.