Like several of the recent reviewers, I'm also a repeat customer. In the span of two years (since I was last here) I've noticed that the center of gravity in Guadalajara seems to be moving in the direction of this neighborhood. New hotels, offices, retail and restaurants, and more people. And to be in a spacious house in a leafy neighborhood, with two lovely parks each within a block, and very close to the bus lines and shops, is pretty great.
The hospitality remains exceptional.
I lost my passport, and James came to my rescue. He had experienced this with clients before, and set me on a straight and narrow course toward an emergency passport. The superior wi-fi also made a big difference in getting information, contacting people and ultimately straightening things out. Had I been staying in a regular hotel, it certainly would have been more difficult. The wi-fi, telephone and cable weren't the draw or appeal for me (I'm on vacation), but they ended up being pretty important after all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 October 2011
It is always nice to have past guests return to the safe environs of Chapalita.
I was happy to help with the passport, but it was you that had to fill out all of the on-line forms and print them out! It used to be a long process. But we did very well considering the short time it took to get an interim replacement.
I hear often that Internet , cable, phone service is not important because guests are on vacation, as you mentioned. And it is usually from owners who have been in business for several years. A recent study on the travel habits of today's generation Y showed that all of these things are imperative when making reservations. And it also has to be available anywhere on the premise, not just in the lobby.
In this area of new swank hotels and modern office buildings I am glad I have kept up and surpassed many of these offerings for my guests. It was nice of you to notice how important being well connected is always available, whether you are a business traveller needing it all of the time or a tourist who needed information fast , printed and ready for the rubber stamp! I feel my investment has not been a waste. Thank you very much!
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