The hotel is updated/modernized- Bed is huge, great internet, plasma tv, great room atmosphere, decore, nice bathroom. Great size room. Very good service. So good place, great price.

All the staff are nice but they are not emotional they just need to be more friendly

I was terribly dissapointed by:
1) location (if you are planning ot see downtown miiiiiiles away )
2) front desk service
Where to start??? I was first waited by a aloof clerk who never made eye contact with me during our transaction. He asked me how I wanted to pay, so I told him I had already paid Expedia. He went out to explain that we needed to pay for one room. I didn't want to deal with them so I took care of it by paying cash. ( I would did with Expedia later) I didn't want to lose my room, so I just pay for it.
Our room was o.k. , no coffe maker,iron, only water. Got in, called for extra towels, nobody answered the phone. Towels- thin.
Water pressure? low, horribly low. Surprisingly enough the bed and pillows weren't as hard as other Mexico hotels... or maybe I am getting used to them???
Had breakfast at the buffet and it was good. Food was good. Cook is there to make omeletts and whatever your heart desires... Service was good...
Called Expedia to clarify mistake, and they were wonderful... (didn't know anything about screw-up) Expedia immediately took care of it. Hotel manager is supposed to refund us our money... 12 hours ago- still waiting... (Dec. 5, 2008)
By the way, our friends stayed in room 2204 and the problems, never seemed to stopped... safe wouldn't work, water all over the bathroom floor, etc...

sylvia