I stay there because is the closest place to get de VISA, but since first minute I had to wait around 30 minutes in line to get a room, there was just 1 person in the reception.

The rooms are old and the sheets, are even more old, the air contidion did not work, IT HAS NO INTERNET!!!! .

This hotel needs to have a refresh I wont recomend to get there!.

I'll be honest, this hotel is not the Mandarin Oriental, but it was a great place for us to stay. The staff was friendly and knowledgeable, off street parking is free in their garage, and the price was great. The room and facility are in need of maintenance in general (broken chair, damage here or there,) but everything was clean and the shower was awesome. You can't beat the location for restaurants, shopping and nightlife. If you want to pay more in GDL you can, you can stay in a more fancy hotel. For me, I will choose the Laffayette for my next stay.

I looked for a medium priced hotel al Guadalajara and selected this one. Many years ago (more thn fifteen) it was my prefred choice at Guadalajara, but it grew older quicly and without grace. The neighborhood is still one of the coziest at Guadalajara but the hotel has a very poor maintenance, the so-called pool is a joke, the staff looks cheap and the sexual activity of my neighbors sounded as if they were at my bed, that by the way, was and felt terrible old. That was my last stay at this in other times remarkable hotel.

I booked this hotel because I was told on the phone that I would have an Internet connection in my room. On arrival, I was told that Internet was available only in the lobby. But this was not the only bad surprise on arrival. The hotel staff hardly spoke English, sometimes even none at all and all communication throughout my stay was therefore extremely difficult. As I arrived after 11 PM, the bar was already closed, there was no mini bar in my room (which normally is standard in 4 star hotels) and so I had to leave the hotel and go to a supermarket to get something else as water to drink. When I wanted to call home, the staff was unable to tell me what code I need to dial for international calls. Next morning the negatives continued as my TV switched itself on at 7 AM, probably as some kind of wake up call that of course I hadn't ordered. Although I had Spanish speaking colleagues ask at reception to switch this wake up TV off, the next morning the TV woke me up again at the same time. Eventually, I had to pull the plug every evening to wake up at a time of my own choosing. I only tried the breakfast the first morning (poor quality, slow service, waiters wearing unclean clothes) and then preferred to have it somewhere else. The positive thing you can say is that the rooms and the lobby are clean, but you can clearly see that the owners are milking a cash cow here: metal surfaces are severely scratched, towels frequently are completely worn out on the edges, etc. If this hotel had been advertised as 2 star, I would have given a better evaluation, but rating it as 4 star is just a joke.