I booked this hotel online as it is right next to Guadalajara Airport and I have a very early flight back to the States.. The internet ad said "Pet Friendly. - it is not! My two dogs are downstairs at the moment in a 10 X 8 closet that is unairconditioned, unlit and terribly unkempt! The woman at check in said it was the pets 'room.' Horrified, I complained to the Manager "Julia" several times and was told she'd call me back - never happened. I went downstairs to take the dogs out and was met by "Louis" who told me "Julia" said I could upgrade and the pets could sleep on the patio for additional money - I'm already paying about $100. dollars a night to stay in this dump! Towels are frayed, toilet runs constantly, room is in bad need of renovation. I feel awful for my dogs - they already have stressful day tomorrow traveling. If I didn't get here so late and didn't have to leave so early - I would change hotels to a real "pet friendly" hotel. DON'T STAY HERE!
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