The hotel is magnificent, especially the garden and the common areas. The rooms are spacious and comfortable - sole weakness, the bathrooms are a little old and especially the showers and jcuzzi do need a make over! The reception desk is poor - on a busy day you can easily wait 30' to check out, their printers are often not working and overall the chk-in/out procedures are cumbersome and tiring. The restaurant is ok, nothing special though.

This is a hotel with so much ‘fluff’ that they forget the basics! Upon arriving the staff will offer you a complimentary Margarita (not bad). Next you’ll walk through their gardens to get to your room. The gardens on the property are very well maintained and feature artwork from Sergio Bustamante. The suites are very nice and cozy (hacienda style). The bathrooms are spacious and very clean. I thought that the Hermes soap bars were a nice touch… but the pretty pink panties left in the room will be what I always remember!

I arrived at approximately 11pm. When I entered my room it was hot and steamy. I contacted the front desk when the room hadn’t cooled down in almost one hour. A custodian came to the room after about 15 minutes and tried to work on the AC (after midnight). I had to ask to be moved into another room so that I didn’t have to wait any longer.

I unpacked then made my way to bed and found 2 pair of women’s panties bedside. :0(

In the morning there was no water in the bath tub. When I turned the faucets on, the plumbing rattled violently.

When I returned that evening, the room had been serviced. Everything was clean and neat… and left on a chair for me were the panties I had thrown in the trash!

This management is obviously very proud of the hotels environment. Unfortunately they’ve focused so much on extra fluff that they’ve forgotten about some of the most basic details!

Oh and let’s not forget NO wi/fi! At $215 USD per night… it’s amazing they can’t spring for complimentary internet!? For all those who say this is the Best In Guadalajara… Please! You need to keep looking.

We had suite 102 for the weekend (3 nights) and it was very nice and spacious and pretty, just like all Quinta Real Hotels. However, alas, this chain usually disappoints on service. 2 of 3 nights we had turn down service.

Who knows what happened Saturday when we left at 9 am and returned after 8 pm.

We asked the concierge how to get tickets for the Tequila Express and she had to look up on the same web site we had used and told us exactly the wrong information on the web site (to go to the station - it fails to say 60 to 90 minutes prior to the train departure as no one sells tickets all day long. Clueless, there are not a lot of ticket needed tourist attractions in town and the concierge at 1 of the 2 best hotels in town (other is Fiesta Americana Grande) has no idea - sad. Oddly, we met people staying at the Holiday Inn Express who bought tickets from their hotel concierge.

Buffet breakfast was fine but dear Lord, we went for a light dinner on Sunday night. He messed up the wine, soft drink (regular rather than diet) and could not remember which of us ordered coffee 4 minues earier (2 other tables were occupied). Food was OK, not good.

Stay here for pretty rooms with nice art and comfortable spaces but do not expecdt all to work and do not expect good service.
S

Great rooms, sparkling pool, beautiful grounds and gardens, nice restaurant. Charming staff to complete the picture.