I travel to Guadalajara about six times a year and always stay at the Crowne Plaza as it is very convenient to where I do business. The grounds are beautiful, the restaurant offers a great breakfast, and good food for dinner if you just don’t want to go out. I have been staying here over the last 8 years and my hobby now is to see what is not exactly working in my room; nothing that would make me choose another hotel, but amusing. Hotel needs some minor maintenance to make it top notch. Check-in is always efficient, but sometimes check-out is disorganized and can take some time. I typically stay in the executive section where the rooms are more spacious and there is a lounge for a cup of coffee in the morning or a glass of wine at night. Not as nice as other Crowne Plazas I have stayed in around the world, but I am not looking for a new hotel in Guadalajara.

I'm a member of the priority Club. Which at every Hotel I have stayed so far they have Continental Breakfast, Last year I stayed at this Hotel and had Continental breakfast. This year I ask for time that Continental Breakfast is available I was told that only Platinum members have this perk available to them. I have to check with Club Membership. Otherwise its a good Hotel.

Plenty of little cafe's all over the city to enjoy!!!

This hotel is a nice, American style hotel typical of the Holiday Inn chain. In other words, it's not as nice as the upscale Hyatts or another four star hotel but it is very comfortable. I travel a lot and usually stay in historic inns, B&Bs, or four or five star hotels. My room in the tower (8th floor) was a step below my usual but it was clean, spacious, and tastefully decorated. The sliding glass door opens, which was nice because I had a fresh breeze day and night. The beds are a bit hard but I was very comfortable. The hotel employees, especially the restaurant servers, are extremely nice.

The first night, the hotel put me in a room on the ground floor (floor 2) at the end of the hotel (not in the tower). My room had not been renovated, was dirty (black marks on the wall, linens, etc), and stunk like stale cigarette smoke. I was so tired from flying that I did not ask to be moved right away. The next morning, I felt horrible.

So, while the hotel is nice in most respects, you must make certain that you get a room in the tower.

Stayed at the Crowne for business for eight days and found it overall it was mediocre. Rooms have been partially renovated - bathrooms and furniture have been refreshed. Usual issues with toilets not flushing well, t.v. stopped working etc. While it took a few tries to get staff to resolve, generally staff was very helpful and gracious. Maid service was wonderful, two free bottles of water every day and always had enough towels. Breakfast buffet was okay, omelet bar and fresh fruit, yogurt every morning along with alot of local foods.