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BEST WESTERN Plaza Genova – reviews, photos

3.0 of 5
Ave Juarez 123, Guadalajara 44100, Mexico
Hotel amenities
BEST WESTERN Plaza Genova
BEST WESTERN Plaza Genova
BEST WESTERN Plaza Genova
BEST WESTERN Plaza Genova
BEST WESTERN Plaza Genova
BEST WESTERN Plaza Genova
Ranked #43 of 105 hotels in Guadalajara
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    7
    8
    2
    4
    4
Date Rating
SoCal
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Very Dirty and Very Poor Value!”
1 of 5 stars Reviewed 18 September 2006
1
person found this review helpful

I thought the fact this was a Best Western guaranteed a certain level of quality. But not in this case. The lobby gives you the impression that everything will be in good shape. But when you get in the room you realize these people have not remodeled in decades. And Im not just talking about furniture! The bathroom felt like stepping into the 60's.

But that isn't even the worst part. The place was not even clean! The carpet was SO DIRTY that my white socks turned grey instantly from walking across it. That was pretty gross to witness. It makes one wonder how long they leave these rooms dirty! Evidently years!

And it keeps getting worse! The hotel is right on a busy avenue, with traffic at all hours. That would not be a problem in a modern hotel. The windows are very thin and even when closed it sounds as if they are open.

And lastly but even worse, the windows in the bathroom run along the ceiling. They are made like the old windows in elementary school where they push open. But their windows would NOT CLOSE!!! Meaning even at night we had to sleep with the direct noise from the street. And we were on one of the top floors and it was still terribly noisy.

In the morning we frantically called other hotels looking for a room.. We found a nicer place that cost less. The only drawback was it being an extra 10 blocks from the center. Since we took taxis everywhere, it didnt matter.

Unless you like roughing it for top dollar, I would avoid this hotel! I don't know what Best Western was thinking, but they ruined out impression of the quality of their hotels! Good Luck All!

  • Liked — Quick Check-In
  • Disliked — Noisy, Dirty, Old Furnishings, Slow Room Service
  • Tips/Secrets — Choose another hotel!
  • Stayed August 2006, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merida, Mexico
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Avoid this hotel, for your sake!”
1 of 5 stars Reviewed 6 October 2005
6
people found this review helpful

Really bad experience!
Very expensive rate for the bad service!
I called a Toll free number and they charged me 1.60 USD per minute, "connection rate". They didn't mentioned this rate at any time. Who charges to call a toll free number???
The phone lines were blocked for internet use, so it's impossible to work here (No internet whatsoever provided by the hotel)
It's very unsafe area to be around at night.
The people at reception treat the guests rudely.
The rooms seem furnished since a decade ago.
Avoid if you want to enjoy real Mexican hospitality.

  • Stayed September 2005, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange, California
Senior Contributor
27 reviews 27 reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Great location, great service!”
4 of 5 stars Reviewed 20 January 2005
5
people found this review helpful

This hotel not was not only located just a few blocks from the center of Guadalajara but the service was excellent. The staff was friendly and very accommodating. The facility and rooms were clean and up to date. A great hotel for a great price.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
“Nice hotel in a great location...”
4 of 5 stars Reviewed 30 November 2004
6
people found this review helpful

Very nice, modern, well equipped hotel. We booked a double room on Travelocity for about $80. They could not find the reservation, so be sure to take your confirmation. Location is very good, just a short walk from the main plazas. The hotel sits on Juarez Street so there is some traffic noise. Don't forget to pack some earplugs.

We were very impressed with Guadalajara.

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Ask arbyintx about BEST WESTERN Plaza Genova
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1 review
“Muy bueno”
5 of 5 stars Reviewed 25 May 2012 NEW
Google Translation

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Plaza Genova

  • Best Western Guadalajara
  • Guadalajara Best Western
Address: Ave Juarez 123, Guadalajara 44100, Mexico
Price range (per night):* INR3,790 - 4,960

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