Arrived late (1am) on a Viva Aerobus flight from DF only to get to the hotel and be told that despite the reservation number we had in hand (we had been given over the phone when we made reservations) that they had no idea what we were talking about and the hotel was full. As best as we could tell, they decided that we weren't showing up and gave our room away for a quick profit from someone else. We argued with them, but there's not much you can do when the beds are all full and it's 1am. They did not help us find another place or offer and sort of remuneration. We stayed there the following night because we were out of the city all day and did not have time to look for another place and they charged us the full rate and gave us a hot/not air conditioned room facing into the central (TV blasting) courtyard. All around a very unpleasant experience.

By the way, we are Mexican, so there is no chance that there was a language barrier or a misunderstanding.

You cannot beat the location of this mid-range hotel. Right in the middle of town, next to all the plazas, and just around the corner from the action so it is quiet. The room was more than fine and we enjoyed the professional staff even if they didn't seem excited to see us. We were there for 3 nights and all of them were good and I recommend this hotel. Price was right on the money for a big city.

We had a room with a balcony. There are not too many of these but with the quiet street in front I recommend you try one.

We very much enjoyed this hotel because of it's great location a block from the Cathedral and easy access to all the downtown sights and plazas. We especially appreciated the easy evening walk to music, one night at the Teatro Delgrado, another night in the main plaza near the Cathedral. The service was friendly and helpful. The afternoon reception clerk spoke excellent English and the friendly morning clerk wrote things out while we pantomimed our needs. The rooms are simple, but we really liked some of the details, like the shuttered doors, and the public areas are charming. Most rooms overlook one of several interior courtyards. They are generally quiet unless other guests decide to talk and laugh until the wee hours of the morning. However, if you contact the front desk they will try to do something about it. One drawback was that the bathroom drains are trapless and thus sometimes, but not continuously, smelly. I think we paid 610 pesos per night for 2 double beds. A reasonable value. We would definitely return. They serve breakfast, but we love La Chata - only a few minutes walk south.

This hotel is good value for money spent ($54.50 per night CDN). The location is great for visiting the surrounding historical sites. (Most closed on Monday, a fact to keep in mind.) The rooms surround an unimpressive courtyard in this historical building and are basic, but clean. We loved the antique doors and windows. Make sure you don't get put in a street-facing room as we did the first night (room #33). I had asked for a quiet room, too. The next 2 nights we were in room #45 which had 2 double beds and was much quieter. The management has limited English-speaking skills, so make sure you bring a dictionary if you need it. Rooms have fans only, but we didn't need them in Jan. Be sure to have warm clothing and a light jacket or sweater; the evenings are cool at that time of the year.

Walk south a few blocks and cross the street to La Chata which has an open-to-the-street kitchen, so you can see how clean it is. People cram in there but the service is outstanding as is the food. You can watch your food being cooked out front, if you want.