This hotel/motel seemed appealing because it is new and modern looking. Unfortunately, the service takes away any feeling of luxury you may have hoped for. I booked a three night stay and the air conditioning never worked. The first night I was told it had not been fixed because it was a holiday. The second night they came to adjust the thermometer and said it was working. The room never got any cooler, it was simply blowing the fan. Luckily, the climate in Cuernava was nice enough that it never got that hot. But basically, they never did anything about it. Also, the radio system set up in the room never worked. Because of these problems, I was always a little scared to use the one small elevator they have. Sure enough, it broke down on my third night there. Luckily, I wasn't inside of it when it happened. They never offered any comp for the problems they were experiencing. They just didn't seem to care or offer any apology. Also, they have conventions and parties in the fifth floor restaurant. The noise can be heard throughout the whole building. Also, the curtains were hard to close or open.