We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TRAVEL ALERT: SAFETY AND SECURITY More info

Holiday Inn Cuernavaca – reviews, photos

3.0 of 5
Blvd Gustavo Diaz Ordaz 86 | Colonia Acapantzingo, Morelos, Cuernavaca 62440, Mexico
Hotel amenities
Special offer
Save on Hotel Packages!
Holiday Inn Cuernavaca
Holiday Inn Cuernavaca
Holiday Inn Cuernavaca
Holiday Inn Cuernavaca
Holiday Inn Cuernavaca
Holiday Inn Cuernavaca
Ranked #8 of 53 hotels in Cuernavaca
4.0 of 5 stars 43 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

43 reviews from our community

    Trip type
Traveller rating
    15
    15
    7
    1
    5
Date Rating
Koontz Lake, Indiana, United States
1 review
“4-star in Mexico, 2-star in Arkansas”
2 of 5 stars Reviewed 11 January 2012

While the courtyard and pool (although I never used it) are quite nice, and the overall property is well maintained and manicured, that's where the pro's end.

First, you get killed with the exchange rate. As of today, their rate was 11/1 but the published rate is well over 14/1. I'd definitely suggest booking through a travel site rather than through Holiday Inn.

Second, this is a Holiday Inn, NOT a luxury hotel. Every service person wants/expects a tip and will basically wait for it until you either cave in or walk/drive away or shut the door. I'm sorry but I can park my car on my own. If you don't let me, that's fine, but I'm not going to tip just because you won't let me do things on my own.

Third, pack enough to where you won't have to do laundry. It's $35 pesos per shirt, $45 pesos for pants and $25 for miscellaneous items. That's just for laundering... not dry cleaning. There are no self serve facilities available.

Fourth, don't attempt to extend your stay as they tend to only honor the original reservation and that's it. It happened to me today and now I'm stuck looking for a new place for 2 more nights. I told them that I'd need to extend my stay at least until Wednesday but to keep it reserved until Friday. I got the friendly head nod and signed a new sheet and got a new key. I should have had someone who was bilingual to clarify with them.

Well, aside from that, the room service is quick, but don't order the pizza as their cooks have yet to master the art of sauce. I'd suggest walking 2 blocks and getting Domino's for better quality and at a lower cost.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Danny M about Holiday Inn Cuernavaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Decent hotel, good service”
5 of 5 stars Reviewed 28 November 2011

This Holiday Inn property has a nice pool and a god breakfast buffet. It is located fairly close to downtown Cuernavaca, but is not walking distance. This means it is quiet, but you need to take a taxi to go anyplace. The staff are friendly and courteous and the hotel is well kept, clean and generally better than average for a Holiday Inn. I've stayed there twice and it has been very consistent.
There is nice greenery on the property and the pool is pristine.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask gdude about Holiday Inn Cuernavaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
“unexpected business trip”
3 of 5 stars Reviewed 15 November 2011

Stayed for 3 nights in January. Very calm and clean. Rather small room, but with an entrance to the pool. Locals may have watched us as weird, as we were the only people swimming, however great set of pools! Good service in the hotel, but difficult to manage in english.

  • Stayed January 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask yoto1 about Holiday Inn Cuernavaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kfar saba, Israel
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed 20 April 2011

Stayed for one night, without great expectations, and the hotel was a very nice surprise. It's clean, lovely, and has a friendly staff. We payed a little less than 100 US $, and feel this was good value.
Not the best location - about 10 minute drive from the town's historic center, but apart from that it was a very positive experience.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask agal15 about Holiday Inn Cuernavaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gurabo
1 review
“excellent”
5 of 5 stars Reviewed 2 January 2011

We were reluctant to book this hotel for the weekend stay at cuernavaca because we thought we wouldnt get that "mexican" feel. i mean really, a holiday inn in Mexico. I expected cheap service and mediocre rooms. They proved me wrong. I cant find a negative thing to say about it. We got room 132 which is 1st floor with glass sliding doors to the pool, somewhat small but good enough for a couple. King sized bed was very comfortable and free wi-fi interntet, mi i pad loged in quickly.. The service was excellent, very clean rooms. The pool was heated and the surrounding areas are full of trees and well trimmed bushes and flowers giving that "mexican hacienda feel". Truly a good choice for couples or if traveling with kids. Cant comment on the restaurant cause we ate out every day but the buffet "looked" good.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nechijames about Holiday Inn Cuernavaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Holiday Inn Cuernavaca also viewed

Hotel Boutique La Casa Azul
4.5 of 5 stars 45 Reviews
Cuernavaca, Morelos
Show Prices ABS:HotelCheckRates-d1050845?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Casa Colonial
4.5 of 5 stars 96 Reviews
Cuernavaca, Morelos
Show Prices ABS:HotelCheckRates-d154485?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Barcelo Cuernavaca Ejecutivo
4 of 5 stars 34 Reviews
Cuernavaca, Morelos
Show Prices ABS:HotelCheckRates-d154487?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 53 hotels in Cuernavaca, ranked by popularity »

Been to Holiday Inn Cuernavaca? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Cuernavaca

  • Cuernavaca Holiday Inn
Address: Blvd Gustavo Diaz Ordaz 86 | Colonia Acapantzingo, Morelos, Cuernavaca 62440, Mexico
Price range (per night):* INR5,684 - 9,530

Owners: What's your side of the story?

If you own or manage Holiday Inn Cuernavaca, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Cuernavaca
Show the lowest price for this hotel (from our partners)
Show Prices