Honestly, we've never been in a worse hotel before.

A friend of ours was giving a party in Cuernavaca, so we decided to look for a hotel nearby (to stay only for a night after the party), and not returning late to the city. After looking several hotel options, we decided to stay there as we thought it would be a nice place, especially for the $PRICE$. Well, we very dissapointed with everything there... definitely have received much better attention and room quality for a lower rate.

First, the hotel location in their website is not very clear (especially for those who don't know the town). There are two streets with the same name, practically within the same neighbourhood, so we got lost. I called the hotel and the guy who answered the phone was not very clear giving me instructions to get to the hotel, even worse, his directions took us to the downtown where streets were closed and traffic was annoying. I called back to complain and cancel my reservation, but I was told that they would charge me for full if we didn't show up. I explained that we couldn't get to the hotel as the instructions and address in their website were not clear enough and that they couldn't help us getting there, so it was not my fault if I didn't show up; the lady over the phone just told me "I'm looking at the website and, eventhough there are no clear instructions and the address is not complete, the zip code is indicated so you should have no problem finding the hotel... what am I supposed to know all zip code areas within the country?!?!?!?!?! .After some time (yelling) over the phone, they sent me an email with some other instructions so we could finally get to the hotel.

When we arrived, we were given a room right next to the kitchen (we accepted it as it was late and kitchen was closed). Front door was old, dirty and in terrible conditions; with a nice collection of security locks - some of them from the last century - and none of them working of course, so we had to close with a regular key attached to a cord. Room was dirty and the AC didn't work. I wanted to take a shower before going to bed, but the shower didn't had enough pressure and water was cold.

The next day, we were really upset and all we wanted was just to be out of there. The kitchen started working very early in the morning, so we were awaken by the kitchen noise and lots employees talking right next to a cancelled window in our room. We decided to take a shower and drive back to Mexico earlier than planned... but surprise, no water was coming out from the shower at all!!!. We called to the front desk to report the issue and have it fixed, but water never came out from the faucet and shower. We took our belongings and complaint over with the front desk... of course all we got was a "we're sorry" from them.

We really had a bad experience there. Too very expensive for the horrible service and room we got. Save yourself a bad time and look out for other options for your stay.

We stayed here for 5 nights while visiting my husbands family close by. The front desk personnel are very rude. The air conditioning never worked during our stay. Everytime we told the staff it wasn't working they said "it was", well it wasn't. We never had any wash cloths in our bathroom, apparently you need to request them. The only good thing about the hotel is the taxi service, they are always available and cheap. Were going back to Cuernavaca in February 2010 and we will be staying at the Hosteria Las Quintas this time.

Incorrectly we choose this hotel fore the same reasons:
- Hotel Mision, its supose to be a chain of 5* hotels
- The web seems to be a good place where to stay
- Good price

We just stayed for one night but we were really dissapointed: the whole hotel its old and without mantinience. It seems that it use to be a nice hotel, come to less.

The service wasnt any good at the lobby, we waited for our room for been cleaned, and when we get in to our huge room was dusty and has humidity at the ceiling. Rooms furniture is old, but at least it has a good internet. The sheets and the towels werent white, the towels seems to be used for cleaning the floor.

definitly i wont recommend it

I am warning everyone about this hotel. I have just had a horrible experience here and had to change hotels. My backpack with my laptop was stolen from my room. Do NOT stay here! Management promised to help but so far they have not done so! Be warned!