The Hotel was not organized - our rooms weren't ready when we arrived at 5:30 p.m. even though they claimed check in time was 3:00 and were not what we had expected. The site for the hotel advertised air conditioning which the hotel did not have - our hotel confirmations included a complimentary breakfast which they denied and did not give us. The front office employees were not pleasant nor accomodating. We were a group of 5 couples and we were supposed to stay two nights, needless to say we left the next morning and returned to Mexico City where we had been the previous two nights at the Sevilla Palace hotel which was a pleasure to stay in. I do not recommend this hotel to anyone.
- Paraiso Hotel Cuernavaca
