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Club Intrawest - Zihuatanejo – reviews, photos

4.0 of 5
Camino Escenico a Playa la Ropa | Zona Hotelera, Zihuatanejo 40880, Mexico
Hotel amenities
Club Intrawest - Zihuatanejo
Ranked #11 of 49 hotels in Zihuatanejo
4.5 of 5 stars 199 Reviews
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199 reviews from our community

What travellers say about this hotel
  • Meal plan(12)
  • Low season(5)
  • Very good(4)
  • Construction noise(3)
  • RCI exchange(3)
  • Beautiful resort(3)
  • Bedroom unit(3)
  • Authentic mexican(3)
  • Open air(3)
  • Cab ride(3)
Traveller rating
    113
    56
    11
    14
    5
Only show reviews for Family (49) | Couples (96) | Business (1)
Date Rating
Vancouver
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Still impressive after 3rd Visit!”
5 of 5 stars Reviewed 24 January 2012
2
people found this review helpful

We've just returned from a 10 day visit to Club Intrawest @ Zihua and are still blown away by the beauty, architecture and vibrant colours of the resort. When you compare this resort to most 5 Star Hotels/Resorts in Mexico, Club Zi is head & shoulders above the rest. As others have mentioned, the staff is incredible - friendly, helpful and attentive. Stick your flag in the sand on the beach, and in short order your lunch & Corona is delivered to you. We found the dinner menu selections and food quality in the Zi Restaurant greatly improved from our last visit and breakfasts are well-presented and hearty. We particularly enjoyed the Friday evening Mexican Buffets.

We had no problem with mosquitos at all, as noted by others. We were in a unit closest to the construction going on next door, so did experience some noise from there, but overall the view, gorgeous room and spacious deck made up for that inconvenience.

The resort is gated at the top of the complex and all vehicle traffic in is required to check in, also the beach is accessed by a card system so security is maintained.

Only back home 1 day and already looking ahead to our next return trip!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask echoisland about Club Intrawest - Zihuatanejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton
1 review
7 helpful votes 7 helpful votes
“Current visit to Club Intrawest”
4 of 5 stars Reviewed 17 January 2012
7
people found this review helpful

This is our 4th visit to this property which we love because of the beach. i am writing to update on some concerns raised by recent contributors.
As follows:
1.The construction noise next door appears to have improved since much of the demoltion has been completed. there is still noise but not a big problem.
2. Mosquitos -- we have had none.
3.Internet-- a new wifi system was installed 2 months ago and is excellent.

It is however regrettable to see That this stunningly beautiful property is not maintained in the pristine manner it had been in the first few years-- some attribute this to the change in ownership.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ron W about Club Intrawest - Zihuatanejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericton, Canada
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
“Awesome time at CI”
5 of 5 stars Reviewed 16 January 2012
8
people found this review helpful

We (wife, 13m son, me) just came back from our 1 week stay at CI and though I’d share some of my experiences and address some of the comments made here about the resort. This is by no mean an extensive review, just a recollection of my time at CI.

Needing to use allocated points before they expire, we stayed in a 2 bedroom with ocean view, #808. And what a view! The open patio gave us a 180 degree view of the bay. Picture the Corona commercial with the two lounge chairs, even better than that. The second bedroom was almost a contained unit with a separate bathroom with shower, double and single bed with private patio and TV. As requested a crib was awaiting us. The main bedroom can be closed off from the living room/ kitchenette area. The living room is not really big when the sliding patio doors are closed but seriously why would they be? This place is made for outdoor living with the dining table outside. The rest of the outside area is made of two hammocks on each side, two lounge chairs and two pool chairs, open shower, enclosed shower, toilet and dip pool. I wish there had been a bath in the room so we could give our son his bath. We used one of the bath room sink and made no qualms about it. The room can easily sleep 6 with the pull out couch.

The infamous dip pool. First of all this is a dip pool NOT a Jacuzzi, it is meant for you to dip in to cool off. For all your water immersion needs there is a kid’s pool, an adult’s pool with swim up bar and oh yeah the friggin Pacific ocean! Second the filtration system is on a time that runs at least 2h a day if not more. It’s all written in that binder that contains all the info about the room and resort, you just have to read it! We saw the staff at least once come in to clean it and may have done it more often; we probably were out of the room. To be honest I went in it once, too cold for me. Showers it was.

Building 8 is right next door to the construction next door. Noise was present but limited. Maybe it was much worse in the previous months but it was nothing to write home about, it never prevented my son to fall asleep for his nap. The sound of the crashing waves was much louder!

If you visit the resort during or right after the raining season, there will be insects, you are in a tropical environment, deal with it or come at a later time, like January! That being said, I did get bitten but nothing like insects during the summer in NB.

As stated by many guests the resort is on the side of a hill and walking around requires you to go up or down stairs/paths. They way I see it, was a good way to burn off that extra (make that two) cerveza. Else you can call the “limo”.

Should you or not purchase the meal plan? We made our own breakfast and ate outside the resort most often but still ended having lunch twice and dinner twice (Friday night buffet is not to be missed) so getting some points would have saved us some $.

Playa La Ropa is very beautiful and the resort has a fenced off area with chairs. Otherwise you can walk down and try the restaurants off the beach. Water was just perfect, slightly refreshing, you could stay in for hours.

The Staff was always eager to help, very friendly were very quick to repair our sliding doors and even leaving a note about the work done.

I found that there were not a lot of activities at the resort and the bar closes at 6pm. That being said if you have no little ones with you, grab a cab and go downtown to enjoy the nightlife! The cooking class with Chef Eduardo is not to be missed and the walk through the market was very educative and gives you many pointers for your next visit to El Mercado. Too bad the Zi bar is closed, the view is breathtaking

To get around you have two choices taxi or walk. We did both but mostly the latter. I would suggest taking the cab right from the resort as they will take the number of the cab. The 10 pesos you will save by walking to the cab station at the top of Calle Adelita is not worth it since at this point you should just walk the rest into town. Walking to El Centro is quite feasible, there is a sidewalk on La Escenica La Ropa and from there you can take Calle Adelita all the way to the walking bridge at the end of Playa La Madera or the take the beach access and take the boardwalk on La Madera which brings you to the same bridge. We would at least once a day walk into town with my son in the backpack carrier. I would suggest going in the morning as things gets hot in the afternoon.

Would I come back? Oh yeah! Especially now that know how to get around and where things are!

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
“Fantastic experience, top notch service, room and location”
5 of 5 stars Reviewed 12 January 2012
4
people found this review helpful

Second stay at Club Intrawest, oh my, what a difference a great unit makes! Unit 519 wai a very comfortable, well-appointed one bedroom/two baths, perfect for a family of two and a kid. The terrace was HUMONGOUS with a MILLION DOLLAR VIEW of Zihuatanejo Bay. Seriously. You could host Hollywood parties there. It's literally breathtaking. There was a small private plunge pool ("cooling tub") on the terrace and both indoor and outdoor showers. It's also very private because of high location - You could sunbathe naked if you wish, which we did on occasion. A turret on top of the building was a hidden gem with even more breathtaking views.

The Club itself is in a beautiful location, on top of the hill facing the most beautiful beach in the bay, Playa La Ropa, and surrounded by luxury resort properties. There is construction next door but it appears to have been suspended. We have not noticed any activity, and other than being an eyesore, it was not a bother at all. It's a short cab ride or a 20-30 min walk to the town centre (you'd probably want a ride back). Beware of posted taxi fares, they are a rip-off. Negotiate lower fares when you hail a cab in the street.

The resort is very well-designed and maintained, with amazing locally authentic interior and exterior details like palm thatch roofs, adobe walls, custom furniture, ceramics and glassware, and wooden deck chairs and loungers. There was nary a piece of plastic in sight. Great beach frontage and two pools, for kids/family and adults only. The pools are nice but smallish, the adult pool has a swim-up bar which is more of a waddle-up, and could get crowded at happy hour.

Because the resort is built on a steep cliffside, there are many flights of stairs from the beach and pool to the restaurant, reception and top-level units. This was not a concern for our healthy and active family, but could be problematic for some people. There is a golf cart "limo" service to address their needs.

The Club has a high-end Zi Restaurant with a diverse and generally well-executed menu and polished service, combined with amazing views in outdoor open and covered seating areas. The chef may have been a bit ambitious with a few items, but overall food quality was very good. Mexican Buffet Fridays are not to be missed. Surf Club by the pools has a shorter lunch menu.

Some people were not impressed with restaurant prices and meal plan... we found prices a bit high but you pay for quality and convenience. There is an option to cook in your unit but it's not easy due to lack of a proper stove, limited cookware and a small bar fridge. With some ingenuity and planning, breakfast is possible in the unit, with lunch and dinner at one of many cheaper restaurants either nearby in town, or on the beach.

Resort staff is extremely friendly and always at your beck and call. They'll bend over backwards to accommodate you. There was a bit of pressure to attend sales presentations ("membership update"), but they left us alone after a few tries. There were both free and paid activities, like massage, spa, meet and greet, tequila tasting, Rosca de Reyes (the Three Kings Day when local kids get their Xmas gifts), yoga, sailing, parasailing, snorkeling, running, paddling tours etc. Bike tour to Isla Ixtapa with sea kayaking and snorkeling is highly recommended - Xavier who runs these tours with his Explora company is a great guy and a very knowledgeable guide with perfect English.

Mosquitoes were absolutely not a concern early in the dry season. Pick your travel time wisely, and you will not have a problem. Weather was fantastic as well.

Great place, would love to visit again.

Room Tip: One bedroom/two bath units in Building 5 have FANTASTIC views and privacy on higher levels (sunbathe...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask RandomSkierDude about Club Intrawest - Zihuatanejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, BC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“FELT SAFE IN ZIHUA CHRISTMAS 2010”
5 of 5 stars Reviewed 23 December 2011
3
people found this review helpful

I am writing this because Christmas is here again, and in 2010, and 2007 my husband, teen daughter and I spent our Christmas in Zihua at the Club. We stayed in the same 1-bed,2-bath unit both times and love it, with a huge balcony, and view out to the bay and beyond. We are planning to go back next Christmas. We did some exploring, but used taxis and buses rather than expensive tours. The first year, we took a taxi to the dock on Christmas Day, and ferried over to Ixtapa Island for snorkling and quesadillas on the beach. Last year, we took a local bus to Petatlan, about an hour away, to visit the historic church, where miracles are purported to be performed. Never saw any, but did witness a priest outside of the church blessing a car and sprinklling it with holy water. We were the only non-Mexicans on the bus, but felt completely safe. We did notice a huge difference in the drop in numbers of tourists in Zihua our second time there. In 2007, you couldn't get into some of the popular restaurants in town, but for our lovely Christmas dinner in the newly renovated Coconuts restaurant, there were many empty tables. We found this everywhere we had our meals. The Zi Restaurant at the Club always had very good food, and we did use the points plan, and had some breakfasts and dinners there, and lunch down at the pool bar. Their breakfasts and generous sized and delicious. The restaurant was under a different manager the second visit, and was much better organized, and staff seemed more relaxed. We also love Il Mare, La Casa que Canta, Elviras and Patty's, and walking into town and eating at one of the little beachside cafes. We were not bothered by the construction from the condo project next door much, but I gather it has gotten a lot noisier because of what stage they are at in the project. I am surprised (well maybe not - it's Mexico) that the building has not been completed yet. I agree with many comments that the staff are the best, always have a smile for us, and remember our names. Can't wait to go back.

Room Tip: Love being higher up because of better views.
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  • Stayed January 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Club Intrawest - Zihuatanejo

  • Hotel Intrawest Zihuatanejo
  • Club Intrawest Zihuatanejo
  • Intrawest Zihuatanejo
  • Club Intrawest
Address: Camino Escenico a Playa la Ropa | Zona Hotelera, Zihuatanejo 40880, Mexico
Price range (per night):* INR8,248 - 18,614

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