We chose the Casa based on other reviews and we were absolutely not disappointed. The location (a few steps) to the Playa Ropa was great. Erica and her staff were kind, helpful and as good as any 5 star hotel. We stayed in El Ostion which has a fantastic view out over the Bay of Zihuatanejo. It is so peaceful and relaxing at this location that all we wanted to do was sit on the deck and read! However, the beach called so of course we went down to enjoy some cold beer and margaritas.
One of the other reviewers called the Casa a hidden gem in the hidden gem of Zihuatanejo. we could not agree more. This is absolutely the best of the many places we have visited in Mexico. Like most other places around the bay the Casa is built on a hillside and requires climbing some steps to get to the rooms. Ours, almost at the top, needed 72 steps but they are shallow to maybe about 60 normal ones. This could be a problem for some people. I am 68 and in reasonable shape and it was no problem.

My husband and I made a last minute, quick trip to Z/H for business. We discovered Casa Don Francisco & sure glad we did! The location was perfect, room very nice & grounds amazing & the service even better. Just wished we couldn't have stayed longer. Thank you Erica & staff.

The staff is so kind and helpful you feel like they truly care about you and your stay. Erica, the owner is very protective of her guests you can tell she knows everyone so she keeps the bad guys out and gives you real advice.
Someone stays up until the last guest returns at night so we have an extra pair of eyes making sure we stay safe. Great place, and great people. We're leaving today and I'll be back as soon as I can afford another vacation.

With only 8 suites, Erica and her staff can cater to each guest. My husband and I stayed here with another couple in two of their suites. The accommodations were GREAT with made to order breakfast daily. Each of our suites had their own pool, and the views were wonderful. The friendly staff assisted us with dinner and activity reservations, as well as arranged for taxis and currency exchange. The hotel exceeded our expectations and we will definitely stay there again! We have already recommended it to our other friends.