I was fortunate to find reviews of Arenas Suites (formerly Bungalows Ley) on TripAdvisor.com, which helped me choose to stay there. I was there 14 nights, from Oct 26, 2010 thru Nov 8, 2010. I stayed in room 9.
The reason I gave all categories 5 stars but my overall rating was 4 stars is that this is not a "five star" hotel in the standard definition, but in my book everything about it rates 5 stars.
The room was very clean at all times, I didn't see one bug the entire time, which in my experience in 10 trips to Mexico, is pleasantly unusual.The bathroom was well maintained and had a window which let in light and a ceiling light and a light above the sink. The room had flat screen multi-channel satellite TV, and a king size bed. The mattress could be upgraded, but it did not adversely affect my sleep. The air conditioner looked fairly new, had a remote control and worked very nicely to cool the room as needed.
Thru sliding glass doors was a private deck with kitchen and private cooling tub overlooking the beach and bay. The kitchen was fully stocked with plates, cups, glasses, cutlery, cookware, sink, refrigerator, gas stove. So I was able to have some of my meals there which saved me some money.
I have to thank the hotel owner Gladys and manager Moy, for all their kindness, and for helping me track down a temazcal (Mexican sweat lodge) to go to. They went above and beyond with that.
The beach was never crowded. On the busiest day, the weekend of the Dia de los Muertos holiday, I was able to count 53 people on the beach, which was nothing. There were times of the day where I pretty much had it to myself. There are a couple vendors that come by, but they are not annoying and I actually enjoyed chatting with Felix the basket vendor and others.
The La Madera neighborhood feels separate unto itself because of the way the canal and hills separate it from the main part of the town. BTW, Zihuatanejo is a friendly, laid back, non-touristy feeling town. Thankfully there is no creeping American corporate blight there.
If you stay here, be sure to visit Patio Mexica, one block down the hill, for breakfast. Patiomexica.com is the website, and owner Monica also offers a cooking class which was a highlight of my trip. In the evening Ruffo takes over for dinner service, so don't let the two names confuse you.
While posting my photos I realized they don't capture the charm or do justice to the place. I would go back and stay at Arena Suites on my next stay in Zihuatanejo and have already recommended it to friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC