Since we book it starts the bad cordination of the management and the "concierge" girl.
We booked four nights in casa num.1 and they told us, one day before we arrived from US,that the owner booked the last two nights before us and must changed our plans and stay the two nights in a diferent house(num.2).
We accepted because one day before we havent another choice.
In spite of that we try the enjoy, and in fact the beach and the pool was pretty nice until the last day...
One of our bags with all the videogames of my sons was missing.
We talked with miss Norma,the concierge because she also is in charge of the cleaning job in the houses.
Se arrived with her boyfriend who doesnt work there, and they told us that it was a mistake and that they doesnt knows anything about the stolen bag.
The fact was that Norma cleaned a day before the house while we were out of the house and we arrived late and my boys doesnt play at that time.
It was horrible and rude the way that Norma treated us and we talked with the owner by phone and she cash me back my money but this Miss Norma still work there. Be very carefully because shes the only one there and she will always bring her boyfriend to defend herself.
- Casa Manana Puerto Vallarta
- Casa Manana Hotel
