Pros:
- New and clean rooms!!
- Great massage!!
- Great, fast pool service at the adult pool (Alfredo and Patricia)
- Everything is new
- Pools aren't crowded
- Air conditioning works well
- Great view from rooms above the 5th floor
-Pools and hot tubs are clean
- Friendly staff
- cleaning ladies do a wonderful job

Cons:
- Food almost always arrives different that what the menu stated (ie chicken soup with rice arrived with no rice)
- Food almost always arrives different than what you ordered (ie ordered turkey sandwich with cheese and lettuce only and repeated order with person on the phone and it arrived with tomatoes and lots of mayo)
- no hot water on one day
- deli is super slow (but good!!!)
- often they are out of something (ie ice cream) then someone else brings it to you
- food service is super slow (other than at the adult pool) and often arrives cold or not at all
- food doesn't arrive at the same time
- Lots of vendors bothering you all day!!
- Some of the meat seems to be mystery meat (roast beef is a weird cured ham)
- Not enough food options

To summarize the food, no matter what is on the menu or what you order, it seems to be chef's choice.

The hotel/resort has ALL ocean facing rooms - we had the luxury of a 2BR unit; one room had a King-sized bed and the other BR had 2 beds (queen or double) and a pullout sofa in the living room. Square footage of the suite was beyond expectations with the balcony off the living room and King-sized BR, spectacular with room for two lounge chairs and a dining table with 4 chairs. The full kitchen was well stocked and THREE bathrooms - making a group of 4 or more guests eternally happy. The master BR has a separate shower and toilet and a soaker jacuzzi tub with opening bi-folds which look out into the bedroom. Bathroom amenities were from Crabtree & Evelyn, hair-dryer, ironing board and electronic safe - all part of the suite. A complimentary assortment of pillows can be selected for your bedrooms and scents for aromatherapy can also be requested from your turndown staff.

Rooms and resort areas were well maintained (I believe this resort is just over a year old?) and the pool area expansive with a smaller separate pool for adults only. Three hot-tubs above the pool area are easily accessible (by staircases).

All staff from check-in to check-out were friendly, responsive and helpful, ranging from porters, concierges, waiters, front desk and cleaning personnel. We decided to do one day of all-inclusive - food at the open air bistro and at Luciano's (open for Italian dinners only on selected nights) were mixed - some dishes better than others; our preference was to take the local bus (6.5 pesos) down to some wonderful restaurants in the old town.

The only drawback to our entire stay was loud music from the neigbouring Plaza Pelicanos club section interrrupting the tranquil setting over the weekends. Guests seemed to be able to go on with enjoying their time despite the dance beats filling the air.

In summary, I would not hesitate to recommend this resort and be lucky to get at least a 1 BR suite in a hight floor - you will have no regrets!

I am going to write this review and agree/disagree with the previous reviews to help sum up the trip. If you are younger and looking for a party this is not the place for you. However, as a young couple(25) looking to just relax and get away it, it is perfect. The place was quiet but everyone was friendly and always made sure you had anything you wanted. The staff helped us celebrate our anniversary by sending us a cake. Food quality was excellent. Only the matador was open but they moved the Italian food to matador for one night of our stay. Views are excellent. I recommend getting a floor higher than the 5th. If you are a couple the two bed basic room is plenty.

Things you must do at the resort-
1.Kayak for free on the ocean
2.Get a massage- Quality is amazing and you have the option of getting done right on the beach- The cost is about the same as massage envy but so much better
3.Relax in the sun on a comfy bed- These are located by the adult pool and beach. Remember to wake up early to make sure you get your bed.
4. Interact with Alma, Miguel and Marco. They are very friendly and offer incredible service.
5. Take a trip to downtown. It is safe and I would recommend using public transportation one way and walking the other.
6. Ask the bartender for their special drinks and make them as high end as possible

Things to improve-
Butler service- It is very nice but there seems to be a miscommunication sometimes
Remember to order pillows and scents from butler as early as possible during the day.
Drinks are good but inconsistent. Possibly create a drink menu
Remember that all inclusive ends at 12PM they day you check out. They tell this to all the guests but some are still upset the day they leave.

Overall this was a great resort. For the price and service it can't be beat. Four Diamond hotel says it all.

My husband and I stayed at Sunset Plaza Jan 28-Jan 31. We stayed in a deluxe room, #409. I'll comment on a lot of details, since these seem to be missing from most reviews so I'll break it down by category. :)

LOCATION
Wonderful location. It is about a 15 minute taxi ride from PVR airport. As other reviews have stated, after you go through the second set of customs, walk straight through the remaining 2 rooms. Do NOT look at anybody, eyes down until you get outside. PVR has one of the worst timeshare sellers. They will say they have your ride to your hotel and will give you 'free' tours, etc. Go outside to get a taxi to the hotel. Taxis immediately outside the airport are $17. If you cross the orange pedestrian bridge to the opposite side of the street, the fare will be $10. On our return to the airport, cab fare (called by Sunset Plaza) was $8.

We went down to the Malecon (highly recommended) for an afternoon. We took the city bus for 6.50 pesos (50 cents). It was a 5-minute ride to the Malecon. Beautiful place to view one of the amazing PV sunsets! We ate at Pipi's restaurant for dinner. Definitely not a place for locals but decent margaritas and fajitas. Margaritas are about $8 and fajitas about $15. Split a fajita plate (and maybe a margarita)- they're huge!

HOTEL ROOM
Every hotel room has a great view of the ocean. We stayed in a deluxe room on the 4th floor on the end. We had asked in our reservation (and when we checked in) for a room on a higher floor. Request was denied- this was frustrating as it was obvious the hotel was not full and there were available rooms on higher floors. There are 15 total floors. Floors 2 and 3 are close to the grounds and noisier. Our balcony seemed to amplify sounds so any glasses clinking, dinner music, etc was very loud. On Saturday night, the hotel (Las Palmas) next door had a huge party with extremely loud music. Unfortunately, this went on until 11pm. I was very surprised at the noise level for all the nights we stayed. Maybe the higher floors wouldn't pick up so much noise. Also, we could hear the TV from the people next door. The noise was probably the worst part of our stay- especially since we asked to be on a higher floor.

The deluxe room more than met our needs. It is a decent-sized hotel room with a large balcony. The hotel was built in 2010 so everything is new and modern. There is a little refrigerator with 2 chip varieties and Coca Light, Corona cans, peach/apple juice. Two bottles of water were included with the room every day. More water delivered to the room was extra- just go to the bar to get more bottled water for free. Room service was included except for a 10% surcharge. We did not use room service. The room had 2 robes, 2 slippers, an ironing board and about 10 hangers. A Con-air hairdryer is in the bathroom. Crabtree and Evelyn bath products were nice. Our butler showed us the grounds and our room but that was about it.

FOOD/DRINK
We enjoyed Sunset Plaza's food. As other reviews have stated, you don't get the same food twice! Our favorite foods were: Tostatidas de atun, ceviches, shrimp crown, mexican enchildas, seafood burrito, chicken parmesan and mussels. We got the tostaditas de atun, ceviche and mexican enchildas multiple times, yum! Some of the desserts were not great- the crepes were underdone and the chocolate lava cake had an odd texture. The coconut ice cream is amazing! We ordered the fruit platter every morning at breakfast and enjoyed the fresh fruit. The red snapper was overcooked and the breakfast dishes with eggs (omelets, huevos rancheros) were really runny- i.e. sunnyside up so ask for it cooked more if you like your eggs more done. Many people got burgers around us- not sure why someone would get a burger with all the fresh seafood!

The drinks were probably the best part! Premium liquors were included- Absolut, Bacardi, Malibu, Kahlua, Jose Cuervo, Don Julio, Jack Daniels and Skyy were some of the brands I remember. My husband enjoyed the beers- Negro Modelo, Corona, Modelo Especial. They had 3 house wines which were decent. Jesus made the best Bahama Mamas and Miquel made the best margaritas. If I liked a drink, I made a mental note of who made it as otherwise, it would be different every time! The poolside service was great- staff would walk around every 1/2 hour and get you a drink or food.

HOTEL GROUNDS
Sunset Plaza has 2 pools and 3 hot tubs. There is an infinity pool looking out to the ocean and an adults-only pool with cabanas. There were a few kids at the hotel, mainly well-behaved. The 3 hot tubs were located above the restaurant. Pool staff had to turn them on for you. One thing I liked about this resort is that you can come down later and still get chairs by the pool. We usually came down around 9am each day and always got a cabana in the adults pool or get easily get lounge chairs by the other pool. The beach area is small. It is a mixture of sand and small pebbles. It does have a fairly strong undertow so be careful. Beach vendors are roped off but annoying when they constantly ask you if you want to buy stuff. We mainly stayed by the pool area with a view of the ocean.

Even though the hotel advertises 3 restaurants, there is only one- Mirador (open air restaurant). Luciano was closed (although their menu was at Mirador one night) and the deli was not open. We liked Mirador but usually needed a cardigan as it could get cool at night with the ocean breeze.

The hotel exchanges US dollars to pesos at a rate of 12.5 pesos per dollar. The best exchange rate I saw was 12.75 pesos to dollar so the hotel has a fairly decent exchange rate. Cabs will take US dollars but you get a better rate in pesos.

The hotel had live music during dinner but no other entertainment. They have movies you can check out for free- we rented the King's Speech. Most of them are fairly new releases.

The "vacation club" at the hotel is a time share pitch. We avoided it but saw others getting sucked it. I hear you can get great deals on massages, tours, etc if you're willing to spend 2 hours with them. Up to you but we didn't want to waste our vacation on something we weren't interested in.

Overall, we were happy with Sunset Plaza. This was our second all-inclusive resort and to be honest, I liked the Royal in Cancun better. Food was great in both places. Service was better in Puerto Vallarta (so friendly and attentive) but Cancun was much quieter and had bluer water and skies. PV was pretty with the mountain scenery but often cloudy late afternoon/evening and cool with the ocean breeze. Cancun is definitely more suited for swimming in the ocean as PV has strong currents. If Sunset Plaza had accommodated our request for a higher floor and did something about the noise problem, our stay would have been 5 stars.