What can I say about this resort? It had good points and not so good points. The good points. When we checked in (at 2:00 am thanks to Sunwing) we were the only guests that got off the bus there. That was a bonus. No line-up and check-in was fast and courteous. We had booked a garden view room and we were given a partial ocean view. The room was clean and everything worked. We were hungry so we went to the all night snack bar and had a couple of tacos before finally retiring for the night. Surprisingly we were up in the morning in time for breakfast. Maybe there's no surprise here because breakfast was on until 11:30 am. That's better than most places I've stayed. Breakfast was great as was every other meal there, although maybe a bit repetitive. The staff throughout the hotel were great and really would go out of their way to make your stay comfortable.The clientèle seemed to be more classy than the clientèle in some other places. Everyone was quiet and relaxed and this made for a nice restfully vacation. If you want to laze around the pool and are not looking to party hearty, this is a good place. The place did fill up on the weekend with a Mexican crowd and some of these people were not too quiet at all.
As for the bad points., although we got a better room than we expected it was in a bad spot. We had the kitchen downstairs and you could hear pots and pans being slammed about at 3:00 am. The maids supply room was virtually outside our door and they would be chattering in the hallway at 7:00 am. Our includedmini barr was empty when we arrived and wasn't tended tountill day three or four of our stay. There's no beach on the hotel property to speak of, although it's a short walk to some really nice beach. It seems a shame that the nicest beach is closest to the old abandoned buildings by the Costa Club. i guess that's pretty much it. I don't know if this is the place to say so, but Sunwing's flights totally sucked. On the way down we were delayed five hours with no reason given. we gave up our first evening at the resort on account of this. Our 9:00 pm arrival became a 2:00 am one. On the way back our flight was delayed 2 hours at first. No one told us. We checked out and waited for our bus to arrive. No bus. I checked the binder and sure enough, a 2 hour delay. Maybe a phone call, maybe alert the front desk. Now we have a two hour wait with no all inclusive wrist-band. We relented and took a taxi to the airport. When we checked in we found that our 2 hour delay was now a three hour delay. I find the whole flight experience totally unacceptable.
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